Updates Archives - Polar Bear Air Conditioning

How Are Air Conditioners More Than 100% Efficient?

A woman holding a bill as she adjusts the thermostat in a home.

Energy efficiency is a big deal — and for a good reason. For example, air conditioning systems with high-efficiency ratings can help homeowners save money on their energy bills and improve their home comfort, among other benefits. As you can probably imagine, many homeowners will try to install an air conditioner with the highest efficiency […]

Polar Bear technician spraying down work surface with disinfectant as part of updated COVID safety procedures.

In response to the increasing reports of positive COVID-19 cases in Cayman, the Polar Bear Air Conditioning team has performed a risk assessment and has swiftly implemented safety measures to keep our team and you and your family safe.

We are back with another update on the COVID-19 Emergency Field Hospital Air Conditioning and IAQ Project! In anticipation of the re-opening of the borders, the Health Services Authority (HSA) and the Cayman Islands Government are preparing the necessary facilities to cope with potential surges in positive Coronavirus (COVID-19) cases. The new reality here in […]

At Polar Bear Air Conditioning, we’re always investing in training and development as one of our core values is continuous improvement. We love learning about innovations in home comfort so we can, in turn, do our jobs more effectively and improve our customers’ quality of life. Consequently, we recently sent two of our top commercial […]

Appliance Services Performed in Brac on Thursday, 2/7 What makes living on Cayman Brac so appealing? The seclusion. What also makes it a pain when an appliance is on the fritz? That’s right – also the seclusion. We have some good news, though! This Thursday, February 7th, our sister company, Appliance Doctors, will be performing all […]

Thank you for your support! The $49 diagnosis donation campaign has ended, but you can still donate to the Cancer Society. You may recall our “not just a pink shirt” campaign from last year, but this year we want to make an even bigger contribution to the Cancer Society! We’re doing this by offering all […]

Limited appointments available, inquire now A/C Service Calls & Special Package Includes: Maintenance, Full System Check, and Free Appointment With Comfort Consultant for Equipment Upgrades! Live in Brac? You’re in luck! The Polar Bear team will be on the island performing scheduled maintenance calls. As a special thank you to our customers, we’re offering a […]

On the Job with Matt Brown (a show by the Cayman Islands creative media and entertainment company, Geezum) takes an inside look into Cayman companies that tackle everyday problems with the industry’s top leading professionals. At Polar Bear, we were lucky enough to get a special feature on their show as Matt Brown gets a […]

At Polar Bear and Appliance Doctors, our employees are more than just workers, they’re part of our family. That’s why we’ve partnered with the Employee Assistance Programme of the Cayman Islands (EAP) to offer our employees support and help them resolve problems they may be facing both in and outside of work. We believe that by investing in our employees’ […]

$50 off any installation, maintenance, and repair service through July 15th Try our sister company, Appliance Doctors, and save $50 on any appliance installation, maintenance, and repair service through July 15th! Must call or submit a service form and mention the special when booking the appointment.

John Thistle

21:32 17 May 23

I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.Here are some specific details about the work they did:They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.They installed new filters to help keep the air clean and free of allergens.They explained the operation of the new units to me and answered all of my questions.They cleaned up after themselves and left my home in good condition.I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.

Charles Mobley

01:19 01 May 23

Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!

17:26 22 Feb 23

I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.

Gill Gordon

01:58 27 Jan 23

Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍

Zichri M.

22:27 30 Dec 22

Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!

Glenroy Miller

03:27 24 Dec 22

Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.

Kyle Roberts

22:50 23 Dec 22

Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.Will continue using polar bear for all my HVAC needs! 5*

Kayla Shibli

01:09 05 Oct 22

My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.

Robert L White

11:48 15 Aug 22

Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..I truly enjoyed meeting them. They both real assets to your Company!Rob

Omari Rankine

04:58 10 Jul 22

I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service

How Are Air Conditioners More Than 100% Efficient?

We’re Escalating Our COVID Safety Precautions!

Polar Bear Brings Comfort to Health Services Authority in the Cayman Islands

Our Experience With Mitsubishi VRF Training and What it Means to You

Have you tried our sister company?

Breast Cancer Awareness October 2018

Scheduled AC Service in Brac

Polar Bear Featured on Cayman Show “On the Job”

Polar Bear partners with EAP

Appliance Doctors: $50 Off Special Offer!