The early years
Founded in 1988 by Betty Ann and Chuck Mobley‚ Polar Bear has grown from just a couple technicians and two trucks into the leading provider of air conditioning and refrigeration services for both homeowners and businesses throughout the Cayman Islands.
At Polar Bear, weekly technical and customer service training sessions are mandatory. Additionally, we also regularly send our team abroad for training on the latest equipment and techniques.
In fact, recently we sent two jr. technicians off to Texas for an entire month of training. To watch the training story from Cayman 27 visit this link.
Real 100% Satisfaction
Our Guarantee and Code of Ethics
Prior to beginning any service our technicians will explain in detail what needs to be done, why it needs to be done and provide an up front price.
Regardless of any delays or mishaps, you will only pay the price originally submitted to and approved by you.
Cayman is not a place where one can afford to go without air conditioning for very long especially for the young or elderly. We treat “no air” as an emergency situation.
For added convenience, we do our very best to be right on time for all scheduled appointments. We always call our customers prior to each appointment and notify/keep them updated on any unexpected delay.
Our team members are trained to have the utmost respect for both you and your home. Polar Bear’s technicians will always arrive in uniform and wear shoe covers before entering your home.
Expect our employees to always be friendly, answer all your questions and provide user friendly instructions on the operation of any new equipment.
Each Polar Bear truck is stocked with adequate tools and a plethora of parts allowing our technicians to complete almost any job on the first visit.
We take every step possible to ensure that in the first call does it all. When you call on Polar Bear you can trust that your technician is prepared to tackle almost any situation.