Reviews | Polar Bear Air Conditioning | polarbear.ky
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Read the most recent feedback from other clients just like you.

Joanne A
Joanne A
18:20 02 Mar 21
We recently had three new A/C systems installed by Polar Bear. From start to finish their service was above and beyond. Herman and Gabre installed the first system, then Anthony and Marcelo joined them to complete the work a day ahead of schedule. All four installers showed up on time, were polite and professional. A few days later Dwayne followed up to ensure everything was operating to our satisfaction. I highly recommend this company.
Michael McNamee
Michael McNamee
02:30 27 Feb 21
Installer Herman Gabre and his assistant came to my mother's house and installed a whole new system. I was told it would be up in two days. These two guys had the house partially cooling the same day to alleviate the heat and finished up the next day and left the area neat and clean. These guys did an AMAZING job. I was so satisfied that when I went to pay the balance I signed up for a year maintenance plan. Under promised and over delivered. Thank you guys!!!
Jaime Rogers
Jaime Rogers
14:35 24 Feb 21
Polar Bear is hands down the best on island!Michael arrived bang on time, and was so thorough with the maintenance; explaining everything he had done to keep our units in tip-top-shape. It’s a breath of fresh air to have such wonderful customer service on island!Thank you guys!
Julia Frazer
Julia Frazer
23:22 02 Feb 21
Simon arrived promptly and was very courteous, friendly and professional. He worked diligently and kept us informed of his progress throughout. He was happy to answer questions and help in any way he could.
Emily Davies
Emily Davies
17:44 30 Jun 20
The bears are very friendly and attentive. I dealt with Lane Stout who was without his shaggy white coat as it's quite hot right now. Lane is very knowledgeable and is a paws on sort of guy.In summary I was extremely pleased with the service provided and would strongly recommend this firm for quality and very reasonable charges.
AI Group
AI Group
20:30 16 Mar 20
I signed up for a yearly maintenance contract with Polar Bear and it's the best for when you are busy and don't have time to track when your last AC servicing was - they text you to remind you to make an appointment. Kieran was my tech and he was on-time, very polite and happily answered all my questions.
Juliette Forrester
Juliette Forrester
03:19 13 Mar 20
Logan was very polite and professional when he came to do the quarterly maintenance checks on my home air con system. He was efficient in checking all aspects of the running of my system and once finished gave me his findings and recommendations. I am very pleased with my experience with Polar Bear and would definitely recommend their service.
D
D
21:11 25 Feb 20
Super responsive! Their technician, Kieran, was very knowledgeable and had my unit up and running in no time. Highly recommended!
Charles G.
Charles G.
01:08 21 Feb 20
I wish the AC Service Companies back home in North America were this good. Polar Bear immediately responded, sent out a great serviceman Logan, who diagnosed and fixed the issue in under an hour. Really impressive. Thanks guys.
Fabiola Pritchard
Fabiola Pritchard
18:46 11 Dec 19
I want to thank again the technicians who gave us support on this occasion, from the first call that our landlord made on Saturday, Roemaine T. came to our rescue and until the end he made everything in his capacity to provide us the right service and the solution. A great quality attention as always from the Polar Bear crew. Yesterday in the afternoon with the valuable help of Anthony B., Tony M. the 3 of them fixed the problem instead to wait another day. We are very happy for the attention that we received from this team. All the best for them. About the value, I can not comment anything, because is my landlord who is in charge of that part, but he always work with Polar Bear, so I am pretty sure he is very happy with everything.
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What Our Customers Say

Kieran provided excellent customer service. He explained clearly the technical matters which he recommended be fixed. Thank you

- Gilda M.

I am pleased to advise that the installation Technicians were professional and well mannered. I can highly recommend them to any Polar Bear client without any hesitation whatsoever.

- Norman B.

Pascale, is a very talented technician. Very punctual, professional and persevere until the job is done to the customers satisfaction. I would recommend Pascale to anyone.

- Yolande L.

SINCE Rohan started our services here at our home in Prospect he has been not only friendly but knows his job well. He explains what is going on with our system and answers our questions with great detail, when asked. Keep up the great work Rohan!!!

- Timmy C.

As always Johann was very friendly, helpful and thanks to his knowledge finds the problem fast. He always goes out of his way to help. Johann came many time to fix problems with appliances and I was never disappointed by his work.

- Erika A.

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