Discount Service Club

Save Money! Gain Peace of Mind! Join the Discount Service Club!

In Cayman, air conditioning is an essential investment in your comfort and quality of life. However, to maintain a comfortable climate in your home or business your air conditioner requires regular maintenance to ensure it’s operating efficiently and at peak performance. Quarterly air conditioning maintenance can double the life of your equipment, prevent costly and unexpected breakdowns, reduce your monthly electricity bills and improve your health and your family’s health by improving the quality of the air you breathe.

Does this mean you need to add ‘AC Maintenance’ to your already busy schedule and remember to call a company every 3 months? Not with Polar Bear’s Discount Service Club! Our state of the art service software keeps track of when your maintenance is due and our friendly CSR’s will reach out to schedule a convenient time for you. We now serve over 800 homeowners and businesses on a quarterly basis. So why is Polar Bear’s Discount Service Club the most popular maintenance agreement in Cayman? Because our staff are friendly, trustworthy and experts in their field. We work as a team and go the extra mile to ensure you are 100% satisfied. That’s our goal! That’s peace of mind!

“I highly recommend this AC maintenance company. I use them to service my home’s AC units on a quarterly basis and they are great. Everyone who I have encountered in person, or over the phone, is professional and courteous. Everyone really seems to care about providing a good service and going the extra mile.”

Reagan R.

What about the discounts you say? You unlock great benefits when you join the priority Discount Service Club with Polar Bear Air Conditioning – Cayman’s preferred air conditioning service provider for over 30 years!

As a Discount Service Club member, you receive:

A 10% discount on all repairs, accessory products, and services
Priority customer status, moving you to the front of the line for service requests!
No overtime rate for after hours calls!
Additional discounts on seasonal special services and accessories
Regular reminders that your appliance or AC unit is due for service
Lower utility bills, thanks to your well-maintained, efficient equipment
Compliance with warranties that require regular maintenance
A comfortable home, and the peace of mind that your systems are running properly

As a Discount Service Club member, you receive:

A 10% discount on all repairs, accessory products, and services
Priority customer status, moving you to the front of the line for service requests!
No overtime rate for after hours calls!
Additional discounts on seasonal special services and accessories
Regular reminders that your appliance or AC unit is due for service
Lower utility bills, thanks to your well-maintained, efficient equipment
Compliance with warranties that require regular maintenance
A comfortable home, and the peace of mind that your systems are running properly

What Our Customers Say

Kieran provided excellent customer service. He explained clearly the technical matters which he recommended be fixed. Thank you

- Gilda M.

I am pleased to advise that the installation Technicians were professional and well mannered. I can highly recommend them to any Polar Bear client without any hesitation whatsoever.

- Norman B.

Pascale, is a very talented technician. Very punctual, professional and persevere until the job is done to the customers satisfaction. I would recommend Pascale to anyone.

- Yolande L.

SINCE Rohan started our services here at our home in Prospect he has been not only friendly but knows his job well. He explains what is going on with our system and answers our questions with great detail, when asked. Keep up the great work Rohan!!!

- Timmy C.

As always Johann was very friendly, helpful and thanks to his knowledge finds the problem fast. He always goes out of his way to help. Johann came many time to fix problems with appliances and I was never disappointed by his work.

- Erika A.

We have two types of Discount Service Club memberships:

AIR CONDITIONING MAINTENANCE PLAN

With our Air Conditioning Maintenance Plan, members get four maintenance visits per year. We service residential and commercial equipment including Central Air Units, Ductless Mini-Split Systems, Chillers, VRF, Multi-Split systems and perform all of the following tasks:

Check and Record Cooling Effect of Air Conditioning System
Clear Drain Lines
Apply Drain Pan Tabs and Clean Pan, as Needed
Apply Sanitizer to Indoor Coil
Clean Outdoor Coil, as Needed
Change or Clean Standard Filters
Indoor Air Quality consultation
Check Operation of Accessory Equipment

APPLIANCE MAINTENANCE PLAN

With our annual Appliance Maintenance Plan, members get two maintenance visits per year, for up to seven appliances (additional charge for additional appliances), including:

Refrigerator
Washer
Dryer
Oven/Range
Dishwasher
Microwave
Hot Water Heater

On each visit, our team will perform a 67-point maintenance checkup that includes all the following services:

Refrigerator Operation and Cleaning of Condenser Coil
Inspection of Water, Power, and Drain Connections for all Appliances
Ventilation Checks on Dryer and Stove Venting
Checking Safety and Limits of all Applicable Appliances
Cleaning Dryer Lint Trap and Checking Drive Belt
Checking and Clearing Out Garbage Disposal
Full Maintenance Report Including Repair Estimates and Service Recommendations

Contact Us Today

Get a Quote on Any AC System

Get a Quote

John Thistle

21:32 17 May 23

I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.Here are some specific details about the work they did:They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.They installed new filters to help keep the air clean and free of allergens.They explained the operation of the new units to me and answered all of my questions.They cleaned up after themselves and left my home in good condition.I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.

Charles Mobley

01:19 01 May 23

Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!

17:26 22 Feb 23

I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.

Gill Gordon

01:58 27 Jan 23

Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍

Zichri M.

22:27 30 Dec 22

Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!

Glenroy Miller

03:27 24 Dec 22

Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.

Kyle Roberts

22:50 23 Dec 22

Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.Will continue using polar bear for all my HVAC needs! 5*

Kayla Shibli

01:09 05 Oct 22

My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.

Robert L White

11:48 15 Aug 22

Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..I truly enjoyed meeting them. They both real assets to your Company!Rob

Omari Rankine

04:58 10 Jul 22

I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service

Discount Service Club

Save Money! Gain Peace of Mind! Join the Discount Service Club!

Request Service

We have two types of Discount Service Club memberships:

AIR CONDITIONING MAINTENANCE PLAN

APPLIANCE MAINTENANCE PLAN