Blog - Polar Bear Air Conditioning | polarbear.ky
Discount Service Club
24/7 Customer Support
Call Us today

How Do Central Air Conditioning Units Work?

A woman smiling as she relaxes on a couch.

There are three main types of cooling systems currently on the market. You may have heard these systems referred to as central ACs, ductless mini-split units, and packaged air conditioners. Among all of these options, it’s safe to say that central air conditioning systems are some of the most well-known — as well as the […]

Continue reading

How to Hide Air Conditioner Unit Outside

Outdoor AC units surrounded by plants.

If you have a central air conditioner, you know this system has indoor and outdoor units. While these two units work in tandem to keep your home cool and comfortable, you may feel like the outdoor unit (otherwise known as the “condenser unit”) is an eyesore that ruins the appearance of your home. Fortunately, there […]

Continue reading

How Are Air Conditioners More Than 100% Efficient?

A woman holding a bill as she adjusts the thermostat in a home.

Energy efficiency is a big deal — and for a good reason. For example, air conditioning systems with high-efficiency ratings can help homeowners save money on their energy bills and improve their home comfort, among other benefits. As you can probably imagine, many homeowners will try to install an air conditioner with the highest efficiency […]

Continue reading

Polar Bear Goes to Cuba

There’s nothing we enjoy more than helping our community prosper. Those of you who have supported us through the years know that better than anyone else! And although we’re best known for providing the best AC installation and repair services throughout the Cayman Islands, our skills extend beyond that.  Recently, select members of the Polar […]

Continue reading

Is a Freon Leak Dangerous?

Busted AC unit shows air blowing out of damaged coil, indicating a Freon leak.

If your air conditioner is giving you trouble all of a sudden, you might want to check and make sure it’s not the worst-case scenario. We’re talking about Freon leaks, of course.  Believe it or not, Freon (also known as refrigerant) leaks are more common than you might think! If you’re conscientious about keeping up […]

Continue reading

How to Clean Air Conditioner Filters

Man taking out air conditioner filter to clean it.

Although your air conditioner’s filter is hidden away and working behind the scenes, you certainly shouldn’t forget to take care of it. This filter might be small, but it is incredibly mighty, as it helps prevent harmful dust and debris from clogging your equipment and impacting your family’s health. If you have a central air […]

Continue reading

How Is Energy Efficiency Calculated in AC Units?

Outdoor air conditioner in Cayman Islands home.

If you’re in the market for a new air conditioner, you can’t ignore the importance of energy efficiency.  Energy efficiency plays a huge role in your home comfort and energy bills. Do you struggle to keep comfortable without spending an arm and a leg on electricity? Then, picking the right AC unit will be crucial […]

Continue reading

5 No Cost Ways to Improve Air Conditioning Efficiency

Woman closing blinds to keep sun out and make AC more efficient.

Your air conditioner provides comfort when the heat outside is unbearable. However, using your cooling system day in and day out can take a toll on your wallet. In fact, air conditioners usually account for a significant portion of home energy costs. Although your family’s safety is important, and you should keep cool when the […]

Continue reading
John Thistle
John Thistle
21:32 17 May 23
I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.Here are some specific details about the work they did:They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.They installed new filters to help keep the air clean and free of allergens.They explained the operation of the new units to me and answered all of my questions.They cleaned up after themselves and left my home in good condition.I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.
Charles Mobley
Charles Mobley
01:19 01 May 23
Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!
TQ
TQ
17:26 22 Feb 23
I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.
Gill Gordon
Gill Gordon
01:58 27 Jan 23
Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍
Zichri M.
Zichri M.
22:27 30 Dec 22
Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!
Glenroy Miller
Glenroy Miller
03:27 24 Dec 22
Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.
Kyle Roberts
Kyle Roberts
22:50 23 Dec 22
Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.Will continue using polar bear for all my HVAC needs! 5*
Kayla Shibli
Kayla Shibli
01:09 05 Oct 22
My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.
Robert L White
Robert L White
11:48 15 Aug 22
Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..I truly enjoyed meeting them. They both real assets to your Company!Rob
Omari Rankine
Omari Rankine
04:58 10 Jul 22
I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service
js_loader

Get a Quote on Any AC System