Our Core Values

110% Customer Satisfaction

The reason Polar Bear Air Conditioning exists is to WOW our customers and provide a great service. When the founder Chuck Mobley was in the field for the first 15 years of the business he was known for caring passionately about the customer and their cooling needs… Chuck and the management team continue to hire like-minded individuals that believe in providing this same type of service and we reward our staff generously when they get positive customer reviews. We’re dedicated to being accessible, friendly, timely, doing quality work and going the extra mile. We’re not settling at 100% customer satisfaction we aim to exceed expectations every time.

Family Oriented

We recently asked all of our staff what it’s like to work at Polar Bear. The feedback was consistent, they all said, ‘It really feels like a family’. We’ve been a family owned and operated company right from the start back in 1988. Family and Christian values significantly influence how we treat those we work with. We love people and no one values unique personalities and individualism like we do. Our nature is to treat people with respect, dignity and as we would like to be treated. We found that with this type of environment our team is empowered and motivated to offer their very best to our customers. Ownership is in tune with the daily operations and everyone feels at home here.

Integrity In All

30 plus years of experience in business has taught us to measure twice and cut once. When it comes to our workmanship we don’t believe in cutting any corners or taking shortcuts. Our promise is quality and our customers deserve just that. For us integrity also means doing the right thing when nobody’s watching; it means owning our mistakes and taking responsibility; and it means transparent upfront pricing. For Polar Bear integrity and honesty is something we carry into everything that we do even when it hurts.

Continuous Improvement

Polar Bear has always been the leading air conditioning service provider in the Cayman Islands. This is because every day we wake up looking for new ways to improve what we do. In the past we’ve been the first to offer true warranty, the first to import high efficiency equipment, the first to offer indoor air quality products, etc. We constantly aim to improve not only the products and services but also the experience you have each time you interact with our brand. From browsing our website to scheduling with our office and the communication of our technical staff. We’re dedicated to offering more value year after year.

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