Our Core Values
Our Core Values define who we are and how we operate. We consider them when hiring new people, when making important decisions and they inform the little things we do day by day.
Our Core Values
110% Customer Satisfaction
The reason Polar Bear Air Conditioning exists is to WOW our customers and provide a great service. When the founder Chuck Mobley was in the field for the first 15 years of the business he was known for caring passionately about the customer and their cooling needs… Chuck and the management team continue to hire like-minded individuals that believe in providing this same type of service and we reward our staff generously when they get positive customer reviews. We’re dedicated to being accessible, friendly, timely, doing quality work and going the extra mile. We’re not settling at 100% customer satisfaction we aim to exceed expectations every time.
Family Oriented
We recently asked all of our staff what it’s like to work at Polar Bear. The feedback was consistent, they all said, ‘It really feels like a family’. We’ve been a family owned and operated company right from the start back in 1988. Family and Christian values significantly influence how we treat those we work with. We love people and no one values unique personalities and individualism like we do. Our nature is to treat people with respect, dignity and as we would like to be treated. We found that with this type of environment our team is empowered and motivated to offer their very best to our customers. Ownership is in tune with the daily operations and everyone feels at home here.
Integrity In All
30 plus years of experience in business has taught us to measure twice and cut once. When it comes to our workmanship we don’t believe in cutting any corners or taking shortcuts. Our promise is quality and our customers deserve just that. For us integrity also means doing the right thing when nobody’s watching; it means owning our mistakes and taking responsibility; and it means transparent upfront pricing. For Polar Bear integrity and honesty is something we carry into everything that we do even when it hurts.
Continuous Improvement
Polar Bear has always been the leading air conditioning service provider in the Cayman Islands. This is because every day we wake up looking for new ways to improve what we do. In the past we’ve been the first to offer true warranty, the first to import high efficiency equipment, the first to offer indoor air quality products, etc. We constantly aim to improve not only the products and services but also the experience you have each time you interact with our brand. From browsing our website to scheduling with our office and the communication of our technical staff. We’re dedicated to offering more value year after year.
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5 stars for Pascale from Appliance Doctors! He was friendly, professional, and explained everything clearly so I understood exactly what he was doing. Great service from start to finish, including the help received by Liz to schedule the service.
Thank you, Leo!
I received such amazing service from Leo on a very hot and frustrating morning. He was very patient, polite and extremely professional.
Leo meticulously explained everything in detail with such clarity; this was very comforting. I immediately knew that I was in good hands.
The service I received was second to none and I am happy to declare that I am now a proud customer of Polar Bear!
Thank you again, Leo - I appreciate your service and professional support. I am so far a very happy Lower Valley customer! 😃
I received such amazing service from Leo on a very hot and frustrating morning. He was very patient, polite and extremely professional.
Leo meticulously explained everything in detail with such clarity; this was very comforting. I immediately knew that I was in good hands.
The service I received was second to none and I am happy to declare that I am now a proud customer of Polar Bear!
Thank you again, Leo - I appreciate your service and professional support. I am so far a very happy Lower Valley customer! 😃
I used Polar Bear Air Conditioning service today for the first time and I must say it was a wonderful experience. My technician Leeron provided great customer service, whilst being informative on the polar bear products. In addition he offered me great recommendations for my unit.
Leo your technican did an outstanding job today during my house visit. He was very detailed and took the time to explain his findings. I was indeed a pleasure working with him and I would not hesitate to recommend him to other clients. Thank you.
Exceptional experience with Rohan—his expertise was evident not only in performing the work but also in executing it efficiently. He kept me well informed throughout the inspection and repair process, earning my trust as an AC expert. The scheduling process was a bit frustrating, requiring multiple attempts to get a technician out, but I’m hopeful that was a temporary issue. Despite this, the quality of service justified a 5-star review.
Simon provided outstanding service for our AC units! He was thorough, professional, and took the time to explain everything clearly. He was also very respectful to us, our home and pets, which we truly appreciated. His attention to detail and excellent customer care set him apart. Highly recommend his services!
Leo was absolutely brilliant! His customer service was spot on. Very efficient service and educational. Learned how to better manage my units and how we can fight potential bacteria. 5 Stars
My unit was serviced by Vicdarwis Jimenez today and he is professional and knowledgeable. He answered my questions and also explained the pressure and freon readings and other functions as he went along. I am also very satisfied that he had all the tools needed for the job and did not have leave the site to get any materials, as time was an important factor.
Pascal is amazing! He solved the problem with my fridge immediately and had all the parts to fix the issue with him. He was efficient and explained the process to me along the way. Was happy to chat about other appliances and their functionality to help me understand. Great work!
Billy was professional and kind.
He helped us out with a service on an AC at a new place and recommended some helpful safety fixes, which he returned to finalize within the week. Great, friendly service.
The gentleman that accompanied him, Stephen, was also very professional. Thanks guys.
He helped us out with a service on an AC at a new place and recommended some helpful safety fixes, which he returned to finalize within the week. Great, friendly service.
The gentleman that accompanied him, Stephen, was also very professional. Thanks guys.
I had a blocked AC pipe, which caused a leak, and everything was fixed within the hour. I called Polar bear around midday and Travis was at my house by 3 PM. I received an email with a confirmation that someone would be arriving today and it gave me the name of the gentleman arriving and his picture. Travis was very kind and explain to me what was causing the leak and taught me how he was going to fix it. I didn’t really know too much about how AC units work, so Travis gave me some good tips. I would highly recommend Polar bear to anyone on Island.
Leo serviced my 2 units today and advised me on some improvements to prolong the use of the bedroom unit. Was very kind, polite and professional. He appeared to be very knowledgeable about his job.
We had an excellent experience with Rohan and Ernie, who came to set up our commercial freezers. They were incredibly knowledgeable, efficient, and professional throughout the entire process. Rohan went above and beyond by sharing valuable tips to help us maximize performance and maintenance. Their expertise and attention to detail truly made a difference. We appreciate their hard work and dedication—thank you both! Highly recommend their services!
Vic did the maintenance, it was a pleasure to have such an amazing and knowledgeable technician servicing our AC, he explained everything he was very friendly. I would 100% recommend Vic from Polar bear to get my friend’s AC serviced as well. :)
We had a fantastic experience with Leo and Vick from Polar Bear! They were incredibly professional, explaining everything thoroughly and making sure we understood every detail. Their thoroughness really stood out, making our experience smooth and reassuring. Highly recommend!
Leo came by and serviced the a/c and he was respectful and thorough with the service. He explained in detail faults that I was not aware of with my a/c system. He provided me with a video showing me the condition of my indoor system and presented me some options. Thank you Leo once again for your professional skills
Leo provided excellent service during the recent AC maintenance. He was professional, efficient, and thorough. Filters were cleaned, refrigerant levels checked, and the system was tested to ensure optimal performance. Everything was completed on time with no disruptions. Great job!
Rohan has been amazing! He been looking after our refrigeration equipment and he's been doing spectacular job. He is very knowledgeable, friendly and he takes great care of us. Highly recommend him as a person and his technical skills.
Had another great experience with a this company - Appliance Doctors this time. The technician was Javell Morgan and the appliance was my 17-year old washing machine. The issue was quickly diagnosed based on my description. I was skeptical that he would understand the issue based on my verbal description but he was spot on in identifying the issue. The machine was serviced and I was able to get on with the weekend laundry. Very little down time.
The best service experience you can hope for
Kieran, Fabian, Simoen did am amazing job!
They were not only the best price I could find, but also showed up on time, including once when I asked them to come accidentally, and took care of everything quick and clean.
Incredible service, super nice and pleasant employees, and responded to all my emails within the hour (including on Sunday)
I can't stress how happy I am with choosing Polar Bear
A level of service above and beyond
Thank you!
Kieran, Fabian, Simoen did am amazing job!
They were not only the best price I could find, but also showed up on time, including once when I asked them to come accidentally, and took care of everything quick and clean.
Incredible service, super nice and pleasant employees, and responded to all my emails within the hour (including on Sunday)
I can't stress how happy I am with choosing Polar Bear
A level of service above and beyond
Thank you!
I had a fantastic experience with Billy, Everything was handled with a professionalism and care he’s friendly, and he took the time to answer my questions. He was punctual, efficient and left everything clean and tidy after the inspection But what stood up most was his attention to detail and customer service. Great job Billy! :)
I would give AC tech Travis and the Polar Bear team 10 stars if it was possible. Great customer service and professionalism from beginning to end! Travis came to my house after 8 pm last night when our AC stopped working and was SUPER professional and friendly. Had us up and running in no time.
Pascale is amazing on checking whats wrong with my fridge and gave us a proper advise on what to do. He also well knowledgeable about what his doing and explaining things. Im happy and satisfied with the service. Thank you so much.
Rohan was great and helping us on an emergency call! He mentioned he has returned to the island, welcome back! We’re so happy he was able to fix our ac system with a smile! He’s very professional, knowledgeable and we highly recommend him.
Welcome back Rohan! Great to see you back on island with Polar Bear Air Conditioning. He has always been taking care of us for our a/c system, routine maintenance Rohan and Ernie were able to catch a problem which they were able to fix the same day! Great job guys, very professional, courteous, responsive and patient.
Excellent Customer Service!!! We called after hours as our AC started leaking through the ceiling. Once Simon arrived at our property he did a thorough inspection of the unit and identified the problem quickly and got the unit back up and running. He really took his time to explain what went wrong with it and answered any questions we had. Would definitely recommend him.
Thank you Polar Bear team for responding so quickly to revolve my issue, the team sent was thorough and found I needed to have a top up of refrigerant, also noting a small leak may be present.
Going forward please advise your technicians to always check with the clients if their rooms are cooling or can see it is cooling from their AC app or monitor before stating it will cool and then leaving the premises.
Just my advice to avoid similar situations like this.
Going forward please advise your technicians to always check with the clients if their rooms are cooling or can see it is cooling from their AC app or monitor before stating it will cool and then leaving the premises.
Just my advice to avoid similar situations like this.
Thanks Johann for changing our Refrigerator Gasket in a timely manner. I am very pleased with your genuine concern for my comfort in my home. I do appreciate your effort and professionalism kept while providing your services. Highly recommended.
Johann had a prompt arrival within the allocated time slot. He was able to call 30 mins before which provided great reassurance. He was friendly and professional in repairing our washer smoothly in a timely fashion. Altogether a wonderful experience.
Dwayne is an exceptional technician. His knowledge of our systems and history is invaluable if a problem arises and he’s always quick to provide options and chat them through. He is responsive, professional and never fails to give excellent customer service and this job was no exception. Thank you Dwayne! You’re one of the main reasons we have stayed with Polar Bear for over 20 years.
Polar Bear are the best at what they do. Quick, friendly, knowledgeable. You know when they help you with repairs or servicing, that you’re getting the best help available and that you’re not getting ripped off. Shout out to Simon, Tony, Natan and Kieran. They all helped us through a miserable situation recently with friendly and efficient service.
Wow, I'm so happy that Rohan is back! He helped me with my old and new A/C unit for about 5 years before leaving the island a year ago but he's back now and is still providing the great service he and Polar Bear are known for! Every time he comes to do my routine maintenance, he does an extremely thorough job, pays attention to detail, always explains things thoroughly and makes helpful suggestions. He is also just a really pleasant person. Thank you Rohan!
Gilbert came to service our AC unit. The service was excellent, he was very thorough, friendly and transparent about costs. He did a great clean of our vents and the AC felt cooler immediately! Highly recommend.
It’s great to hear Rohan is back and was a pleasure working with him, he flew down to the Brac to assist us with our 50 ton air cooled condenser. He was able to get us back online and provided some great recommendation. Highly recommend technician and person, thank you.
Billy and Ernie from Polar Bear provided exceptional AC service. Their professionalism, expertise, and efficiency were truly impressive. I highly recommend them for any HVAC needs. Thank you, Polar Bear, for sending such skilled technicians!
Excellent service from Billy! He came by my unit for a regular service but also made valuable suggestions for other issues I was having with my AC. Very Professional and thorough with his explanations.
Thanks as well to Jency for coordinating!
Thanks as well to Jency for coordinating!
Polar Bear is great! Billy regularly does my maintenance, and his always great at explaining and helping to identify problems and solutions. He recently found a leak, which not found, would of lead to much bigger problems. He is always so friendly and helpful. I have tried many AC Service providers on island and have always been let down. Many are not honest and are just looking for more ways to charge for things. Polar Bear is just different; they are great and very conscientious. I highly recommend Polar Bear. Ask for Billy! He's great.
Carmen and Bobby
Carmen and Bobby
I have always had great experiences with Polar Bear Cayman. The team came in today to replace our AC system at the house. The team was professional, friendly, punctual and worked efficiently. Jerome, Natan, Tony and Dwayne had the work done promptly and cleaned up before heading out. Would definitely recommend their services to others in Cayman
Many thanks to Dwayne and to Jerome and Tony for the installation of our new AC system yesterday. They all worked hard and diligently to get the job completed. We are very happy with the result and would have no hesitation in recommending Polar Bear. Thanks again!
Just had a quarterly service and Billy was great! Super friendly, enthusiastic and positive! He kept us informed of the work he was doing, which was also helpful. Would definitely recommend Polar Bear!
Leeron did an excellent job! Our air conditioner wasn’t working and needed to be replaced. He was able to get it working long enough to tide us over until the new unit could be installed which we really appreciated. He is very knowledgeable and professional. I would definitely recommend him!
Love my Polar Bear Family. They are efficient, professional, and keep me informed while taking care of my units. From booking my appointments to having the technicians attend to my service, it's a breeze!
Roemaine is very friendly and knowledgeable.
Roemaine is very friendly and knowledgeable.
We needed an urgent service of our a/c unit and Polar Bear came out the same day. Billy was fantastic and extremely helpful. We were very satisfied and delighted with the service that we received. Could not be more pleased.
Leeron was very friendly and efficient when he serviced our air conditioning unit. He was very skilled and a pleasure to be around. I would definitely recommend booking him again. Thank you for a fabulous job well done!
I am writing to express my appreciation for the outstanding service provided by your technician during a recent visit to my premises. The technician demonstrated a high level of professionalism and expertise, and I was thoroughly impressed by his knowledge and skills.
Not only did the technician efficiently address the issue at hand, but he also took the extra step to reprogram my thermostat, ensuring that everything was in optimal working condition. His dedication to providing excellent service did not go unnoticed, and I am grateful for his efforts.
Keep up the good work, and continue to exceed expectations with your exceptional service.
Not only did the technician efficiently address the issue at hand, but he also took the extra step to reprogram my thermostat, ensuring that everything was in optimal working condition. His dedication to providing excellent service did not go unnoticed, and I am grateful for his efforts.
Keep up the good work, and continue to exceed expectations with your exceptional service.
Thank you so much to the Polar Bear team (Tony and Fabian ( installers) Vic the technician and Kieran) for coming to our rescue after our indoor unit needed replacing. Emailed in the early morning hours to receive a phone call by 8:30 am and a technician in place by 10:00 am. Full unit was replaced same day. Great service. Highly recommend!
Had a new condenser and 3 mini splits installed by Polar and the job was amazing. Very pleased. Jerome and Marcelo did great work. My old unit finally gave out and Kerien gave me a fair quote and prompt install. 110%. A+ work from start to finish.
Very impressed with Polar Bear's service. Vic paid my apartment a visit this morning and was able to diagnose the problem right away. He is very professional and explained in excellent detail what's causing the issue, along with the recommended solution. When advised to proceed, he worked on the fix right away and was done before you know it. Highly recommended!
This was my first experience with Polar Bear and Dwayne, Jerome and Marcello went above and beyond to get our a/c installed and running so my family, including my two grandsons under 2 years old could be comfortable. They were very professional, personal, and kind while handling our issues (they even interacted with our dogs). THANK YOU SO MUCH! Your team and service were amazing! You have just gained a very satisfied and loyal customer.
"Five stars doesn't seem like enough for the exceptional service Billy always provides! Our business has an annual contract to maintain our air conditioning system and Billy always rocks-up with professionalism, expertise, and a friendly demeanour.
From the moment he arrived today, it was clear that Billy knew exactly what he was doing. He conducted a thorough assessment of our system, explaining each step along the way so we understood the issues and the proposed solutions. His attention to detail was impressive, and he didn't cut any corners. We had a unit which has been rattling for two years... we didn't even think to mention it but, today we did and he fixed it by using a different filter! That simple!!!
Not only did Billy fix the immediate problem with our air conditioning, but he also took the time to provide valuable maintenance tips to ensure our system runs efficiently in the long term. His dedication to customer satisfaction was evident throughout the entire service call.
In addition to his technical skills, Billy's customer service was top-notch. He was punctual, courteous, and respectful of our business environment.
Overall, I can't recommend Billy @ Polar Bear Air Conditioning highly enough for anyone in need of air conditioning service. He's a true professional who takes pride in his work, and it's clear that he genuinely cares about his customers' comfort and satisfaction. Thank you, Billy, for another job well done!"
Tamara, BodyBarn MediSpa ;)
From the moment he arrived today, it was clear that Billy knew exactly what he was doing. He conducted a thorough assessment of our system, explaining each step along the way so we understood the issues and the proposed solutions. His attention to detail was impressive, and he didn't cut any corners. We had a unit which has been rattling for two years... we didn't even think to mention it but, today we did and he fixed it by using a different filter! That simple!!!
Not only did Billy fix the immediate problem with our air conditioning, but he also took the time to provide valuable maintenance tips to ensure our system runs efficiently in the long term. His dedication to customer satisfaction was evident throughout the entire service call.
In addition to his technical skills, Billy's customer service was top-notch. He was punctual, courteous, and respectful of our business environment.
Overall, I can't recommend Billy @ Polar Bear Air Conditioning highly enough for anyone in need of air conditioning service. He's a true professional who takes pride in his work, and it's clear that he genuinely cares about his customers' comfort and satisfaction. Thank you, Billy, for another job well done!"
Tamara, BodyBarn MediSpa ;)
Just moved into my new home a few months ago, Polar Bear was recommended to me by a family member. Had our first servicing last week and Billy attended. Billy called as soon as he was done at the house with an update on his findings and was very helpful in answering all my questions and making solid recommendations to keep my AC system running efficiently. There is also Alice at the office who is very nice and helpful over the phone, giving quotes and taking payment.
I’ve heard many good things about polar bear I can say it’s and under statement. The professionalism and welcoming personality from technician Billy was truly commendable. He provided clarity on what he was doing and any further steps as it was my first encounter with the company. Would recommend Billy as your technician anytime.
Javier & George were my first experience w/Polar Bear AC today. I am very pleased as they took their time, were very meticulous in the work they did, were friendly and helpful, showed me their work and provided their professional opinion on the best onging care for my two AC units. I plan to ask for these two on my future maintenance visits. By the way, as Head of HR for my company, I always ask how vendors who work for me are treated as employees. Both Javier and George said this is the first company they have worked for that they enjoy coming to work each day as they feel they are respected and acknowledged for doing great work. They said they would go the extra mile for this company because they are treated well. To me, this says lot about how the company is run.
I'm leaving a 5 star rating for Billy who was kind and respectful to me and the house. He was professional made sure and told us everything he was doing before he done it. I highly recommend him for all your A/C needs.
Today, Billy came to our house to service our AC. We were impressed with the way he worked. He was very professional, respectful, and helpful in his comments. He made the effort to see that we were very satisfied and happy. Thanks very much for such great service, Billy and Polar Bear. Wishing you all the best for continued productivity and prosperity in 2024.
Billy did an awesome job. Very kind and hard working. Got my filters changed in a jiffy and had my ac smelling amazing. Would recommend him to anyone.
Billy is amazing, he is very polite, professional, and took time to explain tasks he completed to ensure that my AC was well serviced. His professionalism and diligence are very much appricated! Keep up the great work Billy!
First time using Polar Bear for servicing our AC units. From the get go, the technician Billy Pineda reached out to us and had the best attitude/client service! He was very respectful, friendly and extremely knowledgeable. Polar Bear, you guys have a top-notch employee and are very fortunate to have such a professional member of your team. I think you guys need to promote this guy to a Supervisor role as he checks ALL the boxes of what someone in a leadership role is supposed to be! Billy, if you read this, it was an absolute pleasure young man!
Great same day service by Travis! Very professional and polite. He took the time to explain to me what is needed to take care of my new home AC and got me set up for quarterly services. Thanks for a great experience Travis & Polar Bear!
Had our quarterly servicing just completed by Anthony. Extremely professional and friendly. He completed the work efficiently and made sure that I was made aware of any matters of importance. Highly recommend Polar Bear.
Excellent and professional service. Called up due a failed wall unit and Kieran came out the same day, assessed the situation and sourced us a new unit for next day installation. His installation team were efficient, clean, and went above and beyond with their work. I can thoroughly recommend using them for your AC needs.
Excellent customer service, very pleasant and knowledgeable provided a great explanation of the A/c condition and steps to correct the issue.. offered a good and manageable plan to meet the needs for replacing or correcting.
Vic is an excellent asset to your company.
Vic is an excellent asset to your company.
After showing up at midnight on a Saturday when our system crashed a few months ago (and I was not a customer then) I thought I would try a maintenance package. Just had the first service and it was a pleasure. Billy was our man and he was friendly and first-class. I also appreciated the scheduling and email/text msgs with updates. All well done.
Kieran was great to work with. Communication was great. He took the time to explain the service and the parts. I would definitely recommend him to anyone requiring AC service. He did a great job.
Billy recently serviced my AC for the first time. He called me when he was on his way and arrived promptly after. From start to finish he was very friendly and courteous. He was also very thorough and even took videos of the unit in my ceiling to show me exactly what he was doing and why.
My husband and had polar bear come out to service our ac unit. Travis Campbell was the tech who came out. He was exceptional, very professional and a great personality. He was very informative and helpful in explaining the procedure and what needed me to be done. We are very happy, especially with him and the service we received.
Thank you Travis for your exceptional services. Travis was very thorough in ensuring that my AC issue was resolved. He was very professional and very approachable, ensuring all my questions were answered and all my concerns addressed.
After having multiple AC issues over the past couple of years, Polar Bear was recommended to me. Fast, efficient service. Travis is very knowledgeable, explaining the problems to me very clearly, and making suggestions that would work with my budget. He and Lewis provided service with the utmost care and attention. Very pleasant and polite, easy to see customer satisfaction is important to these technicians. Highly recommend.
I have used Polar Bear for a couple AC jobs and have been very pleased. The in office staff is great at setting appointments and the repair folks are professional and knowledgeable. Prices are fair and it’s a done in one trip experience. They stay until the job is done. A+ 🐻❄️
Have always had great service from Polar Bear Air Conditioning. Travis, who serviced today, was sure to note any concerns during the servicing as well as suggestions to keep our unit in full operation.
Will continue to have Polar Bear as our service provider for our AC.
Will continue to have Polar Bear as our service provider for our AC.
The Polar Bear team has demonstrated exceptional service when we called them. We extend our gratitude to the following: Octavia for conducting a comprehensive diagnosis of our AC issue; Kieran for confirming the diagnosis and ensuring that all procedures were carried out to a superior standard. Additionally, to Marcel, Nathan, and Jerome who efficiently installed and completed the necessary tasks in a timely manner.
Today, Roemaine and his assistant came to our house to service our AC. We were very impressed with the way they worked. Roemaine was very professional, respectful, and helpful. Going way beyond our expectations to ensure that we were very satisfied and happy. This is a busy time for us as we prepare for the holidays but they were so unobtrusive, that we were able to get on with our tasks as if they were not there. Thanks very much for such great service, Roemaine and Polar Bear. Wishing you all a wonderful Christmas, and continued productivity and prosperity in 2024.
I recently had the pleasure of experiencing outstanding service from Polar Bear AC, and I can't speak highly enough about the technician, Billy. From start to finish, the service provided was excellent.
What set Billy apart was his attention to detail and commitment to ensuring our family's safety and comfort. As he conducted the maintenance check on our AC unit, he took the time to explain each step thoroughly.
What stood out was Billy's consideration for my family, especially my young kids. He asked questions and made sure that all safety measures were in place and that there were no potential hazards for children in the house coming from the AC, like mold or smells.
His expertise and knowledge were evident with his recommendations on how to lower my electric bill. I highly recommend Polar Bear AC for their exceptional service.
What set Billy apart was his attention to detail and commitment to ensuring our family's safety and comfort. As he conducted the maintenance check on our AC unit, he took the time to explain each step thoroughly.
What stood out was Billy's consideration for my family, especially my young kids. He asked questions and made sure that all safety measures were in place and that there were no potential hazards for children in the house coming from the AC, like mold or smells.
His expertise and knowledge were evident with his recommendations on how to lower my electric bill. I highly recommend Polar Bear AC for their exceptional service.
Kieran, Marcelo, Natan and Jerome were great throughout the replacement of my A/c units. Professional, knowledgeable, neat and courteous!.. I started using Polar for a washing machine repair and now I will use them for everything!
Great customer service from Octavia and her work partner, his name slipped me now. They arrived on time and explained all the work they did and even made suggestions to improve my air condition systems and vents going forward.
Thank you.
Thank you.
Octavia and Billy were both professional and explained the situations as they continued forth. I would like to keep them on my repair and service team going forward.
Kieran was thorough and followed up with the diagnosis and I am waiting for the quotes for equipment and install.
Kieran was thorough and followed up with the diagnosis and I am waiting for the quotes for equipment and install.
Even though Vic is new to Polar bear and Appliance doctors he showed his many skills and great level of knowledge about the complicated issues I have been facing with a commercial fridge and freezer.
The problems were swiftly diagnosed and when new issues arised he quickly tackled them with professionalism and explained everything in a simple way that was easy to understand.
Larry also joined and is an exceptionally knowledgeable and experienced, witty guy who was great to work with.
Thanks so much for the help!
The problems were swiftly diagnosed and when new issues arised he quickly tackled them with professionalism and explained everything in a simple way that was easy to understand.
Larry also joined and is an exceptionally knowledgeable and experienced, witty guy who was great to work with.
Thanks so much for the help!
Polar Bear did an entire system replacement in my home, everything from the consultation with Kieran through to the installation with Jerome, Fabian & Marcelo was handled professionally and they kept me updated daily with what they were doing.
I was given some options to choose from and went with a new Bryant system with an Ecobee thermostat and am very happy with the new system and how efficient it is.
Thank you Polar Bear for your great service!
Scott
I was given some options to choose from and went with a new Bryant system with an Ecobee thermostat and am very happy with the new system and how efficient it is.
Thank you Polar Bear for your great service!
Scott
Everything was top-notch! Octavia and Billy were excellent in explaining and getting the job done. I couldn't have asked for anything more -I'm very happy with my first Polar Bear experience!
Leeron, the technician, was attentive and his work was clean and tidy. The installers, Tony and Natan, were great - very professional, diligent, polite and friendly. They went that extra mile to accommodate our personal circumstances. Kieran, the comfort technician, was very responsive and highly professional. His outstanding customer centered approach through the whole process ensured we were both informed and satisfied at all times. We would recommend Polar Bear to anyone considering a home installation or service maintenance.
The technician, Romaine, was very professional, knowledgeable and friendly. The only downside was it took 2 days before they could come because they were so busy but when they did arrive, their work was extremely good.
I have just had a totally professional interaction with 5 of Polar Bear Air Conditioning Staff.
They were Octavia, Billy, Dwayne, Genome, and Tony.
Octavia and Billy are two of their Service Technicians, Dwayne is a Installation consultant ( I think) and Gerome and Tony are Installation Technicians. All of them were professional, courteous, and extremely knowledgeable!
I am very pleased with the work they did.
They were Octavia, Billy, Dwayne, Genome, and Tony.
Octavia and Billy are two of their Service Technicians, Dwayne is a Installation consultant ( I think) and Gerome and Tony are Installation Technicians. All of them were professional, courteous, and extremely knowledgeable!
I am very pleased with the work they did.
They need more technicians as I waited most of a day to have someone come and service my 2 ACs only to be told they wouldn't make it that day. They did reschedule to a Saturday morning and this time the tech was right on time and did a great job. He was very personable and showed me what was wrong and that it had been corrected. The tech deserves 5 stars but Polar Bear lost one for the wait.
Roemaine is a very pleasant and professional individual. He was proactive by calling ahead so that I could make arrangements to meet him for this emergency situation. He was punctual, upfront with the diagnosis and costs and explained my options. This made me feel like he was genuinely customer focused. Roemaine and his colleague resolved the issue promptly; big kudos to both of them.
My experience was a great one from start with the receptionist, she was very helpful which I greatly appreciated. Overall I was happy with the professional service provided, Pascale was great, arrived on time and took the time to explain everything. Keep up the good work and thank you very much.
These guys did a fantastic job, from start to finish. First the team of two introduced themselves and gave an explanation of what work they were going to do.This was a job well done from the correct size unit for the room to a neat installation and oh they even cleaned up before they left. Thanks again Polar Bear for an excellent job.
I am so grateful to Polar Bear Air Conditioning. I was smelling a combination of stale cigarette smoke and a wet dog for approximately 2 weeks and then the A/C unit stopped working on a particularly hot Friday night. I called Polar Bear and Mr. Gilbert Smith came out and he would not leave until he got the A/C to start cooling. He gave me his phone number and asked me to call him if it stopped cooling. Mr. Dwayne Ashley called me on Saturday morning and answered all my questions and reassured me that the unit would be fixed ASAP. My initial appointment was set for Tuesday morning but Mr. Dwayne called me on Monday morning to say that there was a cancellation. I had taken my vehicle to be serviced and Mr. Dwayne came to me to get the key to open the apartment. When I returned to the apartment, I was surprised with how well the team had cleaned up. Don't get me wrong, I still swept and mopped the floors, but it looked like what I would regularly do at the end of the week. Mr. Dwayne came by on his way home to collect payment. At the end of the day, I checked all the boxes for Polar Bear and I would highly recommend them to anyone. As a matter of fact, I have already recommended them to two people. Well done Polar Bear and thanks a million.
Romaine was amazing, very professional and responsive.
He helped me out on a late friday afternoon and did not leave until my AC was up an running. Amazing, friendly service!
The gentleman that he was training was also very professional.
He helped me out on a late friday afternoon and did not leave until my AC was up an running. Amazing, friendly service!
The gentleman that he was training was also very professional.
Tyrone and Travis are professional, knowledgeable, honest, hard working and very pleasant to deal with. They came to install new thermostat units in the house and spent time to make sure that everything was set up properly and working with no issues. I highly recommend the 'T&T' team to all new and existing customers at Polar Bear. Thank you again for amazing service! Bibi & Nina
The team from Polar Bear Company came to replace our air conditioning unit, and they did an excellent job. From start to finish, their service was professional and efficient. The technicians arrived on time, well-prepared, and knowledgeable. They handled the installation with expertise, paying attention to detail and ensuring optimal functionality. Not only were they skilled, but they were also friendly and courteous, addressing my questions and concerns with clear explanations. Overall, the Polar Bear Company exceeded my expectations in terms of quality, efficiency, and customer service. I highly recommend their services to anyone in need of AC replacement or related work.
I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.
Here are some specific details about the work they did:
They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.
They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.
They installed new filters to help keep the air clean and free of allergens.
They explained the operation of the new units to me and answered all of my questions.
They cleaned up after themselves and left my home in good condition.
I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.
Here are some specific details about the work they did:
They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.
They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.
They installed new filters to help keep the air clean and free of allergens.
They explained the operation of the new units to me and answered all of my questions.
They cleaned up after themselves and left my home in good condition.
I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.
Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!
Tony and Jerome were such amazing technicians during my first service with Polar Bear AC! They were diligent and very hardworking while also being extremely careful and considerate with the home during an AC unit dismantlement and full new installation of a downstairs home AC unit. They were very clean and tidy as they worked with protective carpet through the house and cleaned up throughly when the job was done. They were an example of best kind of people who taking pride and care as they completed their work. They did such an excellent job, i couldn't recommend them enough for future jobs!!!!! thank you Tony and Jerome for a job well done.
From booking the appointment, reminder notifications, calls prior to arrival, details of who to expect to the very staff who answer the calls, the service has remained exceptional. Value for money and the quality of work performed has always been at a high standard. Would certainly continue to use their services and recommend them.
Professional, timely, flexible, great customer service.
I wish to thank Polar bear for the excellent service provided for ac work at my apartment. I truly impressed with the attention to detail and quality of work. I would happily recommend them to potential clients.
I wish to thank Polar bear for the excellent service provided for ac work at my apartment. I truly impressed with the attention to detail and quality of work. I would happily recommend them to potential clients.
Octavia is very professional and it's a pleasure to see her when she comes to work on our AC systems. Polar Bear is extremely responsive to emails and phone calls and they provide a great service.
I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.
Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍
Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!
Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.
Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.
Will continue using polar bear for all my HVAC needs! 5*
Will continue using polar bear for all my HVAC needs! 5*
My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.
Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..
I truly enjoyed meeting them. They both real assets to your Company!
Rob
I truly enjoyed meeting them. They both real assets to your Company!
Rob
I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service
