Core Values - Polar Bear Air Conditioning | polarbear.ky
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Our Core Values

Our Core Values define who we are and how we operate. We consider them when hiring new people, when making important decisions and they inform the little things we do day by day.


110% Customer Satisfaction

The reason Polar Bear Air Conditioning exists is to WOW our customers and provide a great service. When the founder Chuck Mobley was in the field for the first 15 years of the business he was known for caring passionately about the customer and their cooling needs… Chuck and the management team continue to hire like-minded individuals that believe in providing this same type of service and we reward our staff generously when they get positive customer reviews. We’re dedicated to being accessible, friendly, timely, doing quality work and going the extra mile. We’re not settling at 100% customer satisfaction we aim to exceed expectations every time.


Family Oriented

We recently asked all of our staff what it’s like to work at Polar Bear. The feedback was consistent, they all said, ‘It really feels like a family’. We’ve been a family owned and operated company right from the start back in 1988. Family and Christian values significantly influence how we treat those we work with. We love people and no one values unique personalities and individualism like we do. Our nature is to treat people with respect, dignity and as we would like to be treated. We found that with this type of environment our team is empowered and motivated to offer their very best to our customers. Ownership is in tune with the daily operations and everyone feels at home here.


Integrity In All

30 plus years of experience in business has taught us to measure twice and cut once. When it comes to our workmanship we don’t believe in cutting any corners or taking shortcuts. Our promise is quality and our customers deserve just that. For us integrity also means doing the right thing when nobody’s watching; it means owning our mistakes and taking responsibility; and it means transparent upfront pricing. For Polar Bear integrity and honesty is something we carry into everything that we do even when it hurts.


Continuous Improvement

Polar Bear has always been the leading air conditioning service provider in the Cayman Islands. This is because every day we wake up looking for new ways to improve what we do. In the past we’ve been the first to offer true warranty, the first to import high efficiency equipment, the first to offer indoor air quality products, etc. We constantly aim to improve not only the products and services but also the experience you have each time you interact with our brand. From browsing our website to scheduling with our office and the communication of our technical staff. We’re dedicated to offering more value year after year.

 

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John Thistle
John Thistle
21:32 17 May 23
I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.Here are some specific details about the work they did:They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.They installed new filters to help keep the air clean and free of allergens.They explained the operation of the new units to me and answered all of my questions.They cleaned up after themselves and left my home in good condition.I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.
Charles Mobley
Charles Mobley
01:19 01 May 23
Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!
TQ
TQ
17:26 22 Feb 23
I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.
Gill Gordon
Gill Gordon
01:58 27 Jan 23
Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍
Zichri M.
Zichri M.
22:27 30 Dec 22
Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!
Glenroy Miller
Glenroy Miller
03:27 24 Dec 22
Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.
Kyle Roberts
Kyle Roberts
22:50 23 Dec 22
Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.Will continue using polar bear for all my HVAC needs! 5*
Kayla Shibli
Kayla Shibli
01:09 05 Oct 22
My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.
Robert L White
Robert L White
11:48 15 Aug 22
Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..I truly enjoyed meeting them. They both real assets to your Company!Rob
Omari Rankine
Omari Rankine
04:58 10 Jul 22
I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service
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