Polar Bear Apprentices Off to a Great Start in 2021! - Polar Bear Air Conditioning | polarbear.ky
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Polar Bear Apprentices Off to a Great Start in 2021!

At Polar Bear, we believe in continuous improvement and training local young people in the amazing HVAC trade. This year, as we look to grow the Polar Bear family, our apprenticeship program has unlocked incredible potential in several young Caymanians. In light of their progress, we’ve produced a fun and educational video to showcase their growth and a great start to 2021!

The apprenticeship program, which is available only to Caymanians, was designed to give priority to individuals interested in pursuing a career in HVAC. Young apprentices are partnered with world-class senior technicians and installers as they develop their skills and learn industry best practices. This is a fantastic training opportunity for those looking to learn what it takes to become a great technician. 

We eagerly welcome apprentices of different skill levels. Some can handle jobs on their own, while some still rely on help from their seniors, but they’re all working diligently and making waves. Here’s a sneak peek into what our apprentices learn: 

  • Full AC maintenance including:
    • Changing air filters
    • Clean and sanitize evaporator coils and drain pan
    • Treating condensate drain lines
    • Check proper drain design
    • Connect gauges and test system pressures
    • Wash condensing units
  • Troubleshooting and repairs:
    • Locate and repair electrical faults
    • Test and identify indoor air quality concerns
    • Diagnose and replace air handler blower motor
    • Diagnose and replace AC compressor
    • Test system capacitors and contactors
    • Refrigerant leak testing
  • New AC system installation
    • Design and install new AC ductwork
    • Disconnect and replace old air conditioning equipment
    • Brazing copper pipes and properly charging refrigerant
    • Properly design and install condensate lines
    • Install UV lights and other indoor air quality devices

A combination of on-the-job training, online training, and overseas courses set apprentices up for success. Apprentices are also provided with high-level customer service training to provide an exceptional customer experience including how to treat the customer’s home and property, how to speak to the homeowner, and how to educate them about issues and solutions.

Once they master these skills, our apprentices will be one step closer to delivering great services to the Cayman community and, especially, our Discount Service Club members. 

View our apprentices in action right here, where they tackle a condensating air handler. They explain this a symptom of one or a number of issues — such as the air temperature being too cold, undersized ductwork, dirty filters, a bad capacity, failing motor, compromised insulation, a high dew point in the attic, just to name a few. Condensating air handlers are quite a common issue in homes in Cayman. Get to the bottom of the issue and watch our apprentices showcase their skills in the video below. 

As they become proficient in all things HVAC, our apprentices are also learning what it means to be responsible and act with integrity, which is one of our core values here at Polar Bear! This young group of learners are polite, professional, and personable.

Everyone here at Polar Bear is very proud of them, and we look forward to seeing their progress in the coming year. We hope you, the Cayman community, feel pride every time they knock at your door.


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John Thistle
John Thistle
21:32 17 May 23
I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.Here are some specific details about the work they did:They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.They installed new filters to help keep the air clean and free of allergens.They explained the operation of the new units to me and answered all of my questions.They cleaned up after themselves and left my home in good condition.I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.
Charles Mobley
Charles Mobley
01:19 01 May 23
Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!
17:26 22 Feb 23
I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.
Gill Gordon
Gill Gordon
01:58 27 Jan 23
Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍
Zichri M.
Zichri M.
22:27 30 Dec 22
Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!
Glenroy Miller
Glenroy Miller
03:27 24 Dec 22
Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.
Kyle Roberts
Kyle Roberts
22:50 23 Dec 22
Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.Will continue using polar bear for all my HVAC needs! 5*
Kayla Shibli
Kayla Shibli
01:09 05 Oct 22
My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.
Robert L White
Robert L White
11:48 15 Aug 22
Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..I truly enjoyed meeting them. They both real assets to your Company!Rob
Omari Rankine
Omari Rankine
04:58 10 Jul 22
I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service

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