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The Best Air Conditioning Company in the Cayman Islands

Get a Quote on Any AC System

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22 Commercial Ave
George Town, Grand Cayman
Cayman Islands

Call Us: +1(345) 949-2526
Email Us: info@polarbear.ky

© 2021 Polar Bear Air Conditioning
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Google Rating

4.9

Based on 382 reviews

Polar Bear Air Conditioning

4.9

Eunice Webb

15:43 15 Oct 21

Bianca Valencia

16:57 14 Oct 21

After buying our place we found that the AC unit had a leak in the attic. I called Polar Bear which was highly recommended, and Kieran one of their technicians, came and assessed the problem. He gave me a clear understanding of what needed to be done, and also suggestions on maintenance. I received a call from their administrator who gave me a great quote for their annual maintenance plan, which we saved on using for this job! Thank you Kieran, Herman, and Tony for your outstanding professionalism and job well done!

Eric Paassen

16:00 14 Oct 21

Our old airco system broke down at the worst possible time and needed sudden replacement, and Kieran of Polar Bear was able to get it a complete new system set up for us without delay in one day. The installation was done by Tony and Herman, who were corteous, professional and worked fast. We are very happy with the services of Polar Bear and gladly recommend them!

Luke Rudd

15:37 14 Oct 21

Just a quick note to thank Simon for the work he carried out yesterday afternoon/evening. The problem was diagnosed swiftly and repaired. I can't thank Simon enough. Highly recommend and a great service once again from Polar Bear!

Tracy Hylton

20:15 12 Oct 21

Brad Fisher

15:29 11 Oct 21

Roemaine Thompson - A+

michelle smith

13:49 11 Oct 21

Another great experience with Polar Bear and there very Knowledgeable Crew, As usual on time and did a great job explaining what was done. Recommend Polar Bear to everyone. Thank You.

Corey Stokes

16:25 06 Oct 21

Roemaine was very friendly and helpful as have each of the technicians that have come out from Polar Bear/Appliance Doctors. Happy to continue using their services in the future.

Marita Naz

16:05 06 Oct 21

Aviva Fabricant

14:53 06 Oct 21

Taimoon Stewart

16:27 05 Oct 21

The work was carried out over 2 days supervised by very proficient personnel. We were provided with detailed options and quotations for each. Many questions were asked and answered to our satisfaction. Our air-con systems are now working and providing considerably better cooling than before. We were impressed with all persons involved in the work.05 Oct 21. All servicing work carried out very efficiently, on time and with minimum fuss - definitely 5 star.

Ashawni Trusty

20:14 01 Oct 21

Polar bear to the rescue once again !!!Much thanks to Simon , I really apricate the knowledge you shared in your work today !!Highly recommended ….

Allannah Scott

20:18 30 Sep 21

D Martyn

15:46 30 Sep 21

Simon has provided excellent service. The system is back to peak performance again without issues. Thank you Simon..

Alpha Directors

01:01 30 Sep 21

Romaine and his assistance were very thorough in trying to solve some of the issues we are having.

jill barr

15:46 29 Sep 21

Simon was excellent. He was extremely professional and went out of his way to resolve an issue. He explained everything clearly and double checked to make sure everything was working as it should.

SBUSHEA

16:37 27 Sep 21

Thank you to Rohan and Leeron who came out to our service call. They were very thorough and professional; we appreciate the great customer service.

Tania Terblanche

19:17 23 Sep 21

Our AC stopped blowing cool air on a Sunday and Polar Bear was very responsive when I reached out to them on the Monday. Within a few hours Jerry arrived was able to diagnose the issue very quickly. We had working AC shortly thereafter. He was extremely professional, helpful and went the extra mile to make recommendations about how we could further improve the system. His notes were very detailed and helped us understand what was going on. The entire Polar Bear team is a pleasure to work with - they run their business very well. Thank you!

Jeremy Durston

13:42 23 Sep 21

Great, efficient service. The guys came a day early to clear a path to the equipment in the attic so that they could get the job done within one day - which was essential for us. The guys were polite, helpful and absolutely knew what they were doing.

Jordan Comacchio

14:49 17 Sep 21

Great service as always. Thanks

Delano Myers

02:48 17 Sep 21

Our technician (Simon Watson) was very knowledgeable. The service was done promptly, and we got everything sorted and told us some preventative methods we could implement. Customer support was very helpful as well as professional.

Casey McDonald

02:15 16 Sep 21

Rohan sorted us out on a late night call when our a/c unexpectedly quit. Fixed the problem and then checked everything out to make sure no other issues. Was very thorough!

Michael Havlin

18:49 13 Sep 21

Kieran Sterling- Very patient, extremely knowledgeable senior technician

Elle Fraser

19:58 11 Sep 21

Young Simon is always very professional, knowledgeable and delivers excellent service every time, with a smile. Thanks Simon.

Malcolm Saunders

12:36 10 Sep 21

First rate customer support and technical proficiency from Caroline Dawson for our air conditioning systems' routine maintenance. Job well done!

Angelika Martiuk

01:42 07 Sep 21

Our AC broke down on our first day of quarantine. After calling, Rohan got in contact with us. Unable to come inside, he first clearly and patiently walked us through checking our unit. Seeing that the problem was most likely external, he came on short notice to our apartment and was able to fix it within 20 minutes. It was great to have AC back after being stuck inside burning. Thank you Rohan and great Job!

Mike Galvin

01:35 05 Sep 21

I recently had these guys install my new 2 ton AC condensor, and their service was great from start to finish including the price. Their technicians were friendly, and provided a clean and fast service. The sales manager was knowledgeable and helpful, and they followed up after the installation. Very impressed and would recommend this company to friends.

Joseph Davis

15:20 03 Sep 21

We have regular service by Polar Bear and highly recommend them. Kieran is particularly exceptional. He is kind, communicative, and very thorough. For anyone who needs AC service I’d recommend Polar Bear.

Josephine Jackson

22:43 02 Sep 21

EmpressEbony Udo

23:42 01 Sep 21

The service tech was PascaleHe’s so professional and extremely decent and friendly.He serviced all my appliances and as usual did a great job.

Cathy Glass

13:42 30 Aug 21

Latira6066

00:31 29 Aug 21

Rohan was very professional, informative, knowledgeable and very friendly. I really appreciated his assistance at such short notice, and would recommend the services of Polar Bear to anyone.

Katie Filipo Da Cruz

19:25 28 Aug 21

Rohan was an absolute delight to work with. He arrived with a smile, quickly identified the issue, provided me a clear explanation and even took the time to show me the parts/areas of concern so that I could clearly understand what was required and he fixed my unit - all within a very quick visit. He is obviously incredibly knowledgeable, very friendly and professional. Thank you Rohan! :)

howard finlason

13:55 27 Aug 21

Excellent professional company and staff all around

Joseph Domingo

17:11 26 Aug 21

It was around 7 p.m. when the air conditioner at the bedroom stopped cooling. I called Polar Bear and they sent Rohan.Rohan was able to diagnose what was wrong and provided a temporary fix for the night (so that people can sleep comfortably) as there was an item that needs replacement. This same item was recently replaced but is out of warranty. However, with Rohan's help we are able to claim warranty and was able to save. He also suggested that I install a pressure control system so that the breakdown won't happen again and to protect our investment (the AC).Clearly, Rohan knows what he is doing and his suggestion to help protect the AC is very well received. I have a service agreement with Polar Bear and I wish Rohan will always be the technician assigned to my unit!

Anthony Smellie

03:07 25 Aug 21

Winsome Ogilvie

23:54 24 Aug 21

Leron and Rohan save the night thanks guys

Hunter Willkom

19:09 20 Aug 21

Roemaine came and helped fix unit that shorted out after the storm. Very quick and professional service.

Gail Rickman

22:15 11 Aug 21

I got great service from Polar Bear Air Conditioning. They installed a new air conditioning unit in my condo in a professional and efficient manner. Staff polite and friendly. I would recommend them to anyone who needs good air conditioning service.

Alexandra Adapa

16:38 11 Aug 21

Very professional, and always on time

Michelle Daykin

02:42 11 Aug 21

As always 5- Star reliable, knowledgeable and honest stellar service! Thanks Logan (and Kieran)!

Philip Berry

01:35 11 Aug 21

Simon came out to do our first annual maintenance with Polar Bear and we were very pleased with the level of service we received. Simon is very professional and knowledgeable. We were impressed with Simon's attention to detail and the way he was able to articulate potential issues and solutions regarding our unit. It was also refreshing to have someone around with such a great attitude and pride towards their work. Thank you Simon, we look forward to our next service with Polar Bear.

Richard Mcleod

05:34 07 Aug 21

Excellent maintenance service by Simon from Polar Bear today. He was professional, informative and thoughtful about our comfort. He worked quietly and made sure we were not disturbed.We are happy to support Rohan at Polar Bear because he has always been keen to assist us and to make sure we are totally satisfied. Thank you very much Rohan for your professionalism, kindness, and understanding. God bless, Richard and Vivia McLeodWe were very pleased by the efficient and helpful maintenance visit by Caroline D and Michael P today. They were friendly, helped set our thermostat and answered all our questions. Richard and Vivia McLeodMarcelo, assisted by Dennis, did an excellent job of improving our a/c system. Not only did Marcelo thoroughly inspect our a/c system but he consulted with us to provide a number of valuable changes to its operation. Thank you very much, Richard and Vivia McLeod

Axel Thor

21:08 06 Aug 21

Our old AC system failed, 2 days later a completely new system was installed by Polarbear KY. The whole process was very streamlined, the assessment, the calculation of a new system, the removal, and installment. No problems what so ever, no missing parts, everything just clicked. Wow. We are truly greatful for their professional and prompt service. Special thanks to (in no particular order) Herman, Gabre, Dennis and Kieran and some other people we didn’t get the names of. We would recommend you to anyone. Cheers

Sorin Drobot

20:34 06 Aug 21

Jeremiah Lewis was professional and friendly. Quick with his tasks and clean work!

alice Adumekwe

21:43 04 Aug 21

Patrick Keenan

01:06 04 Aug 21

Very quick and reliable

Kristen Charlery

00:16 04 Aug 21

Rhonda Edie

22:30 03 Aug 21

Mr Logan’s service is always top notch and he gets the job done efficiently.His interaction with me is always professional and he explains whatever process he has to undertake.We know we can count on having honest information from Logan.Thanks Logan for always delivering superb service.You’re the best 👌🙏

Ecay Trade

19:38 03 Aug 21

Rohan from Polar Bear serviced my unit recently. He was very professional and took the time to explain everything. He even went out of his way to help me out on an issue with the unit. While I have had less than satisfactory experiences with this company, I would recommend Rohan highly.

Genevieve Georgiades

17:09 03 Aug 21

Christina Gordon

03:41 03 Aug 21

Had a an emergency with my AC drain pans overflowing and called Polar Bear who immediately sent someone out. Kieran was very professional and knowledgeable and took his time to explain to me the issue and offered helpful solutions. I was very pleased with the service!

Dawnee McCoy

20:23 02 Aug 21

My AC system stopped working all of a sudden one evening. I called Appliance Doctors and they were able to send a technician out right away despite the late time. I was blessed to have Kieran. He was knowledgeable, professional and friendly. Kieran took his time checking my system and was able to fix the problem. He explained things so that I could understand. Not only that, but he was willing to answer my questions and give me his honest opinions. Thank you so much, Kieran! I really appreciate you. I will definitely recommend everyone to use this company. They are reliable, efficient and professional. Looking forward to being a long time customer!

jackie myles

00:58 01 Aug 21

Rohan is the kind of tech that keeps us loyal customers of Polar Bear their customer service is outstanding. While in quarantine on a Saturday our AC for our bedrooms quit cooling. Rohan called us quickly and did an amazing job helping me trouble shoot over the phone. He was able to diagnose and get us a temporary fix until we are able to get out of quarantine. We have icy cold AC tonight thanks to Rohan. He truly saved the day!

Shirls Cayman

00:34 01 Aug 21

Always great service from Glenroy Logan!

Darcia Branch

03:12 31 Jul 21

Su Abbott

23:26 30 Jul 21

Last night my AC system stopped running, I called Polar Bear first thing and Rohan and Leeron were assigned the job. Unfortunately for them my loft space is very small and low and it is unbearably hot up there - they assessed the issue and told me the plan and options. It turned out to be a bigger job than I, and I am sure they, had hoped it would be but the guys got straight on with it. They were very professional and friendly and kept me updated on progress. The conditions for them were awful with the heat but they did not let that get in the way of getting my system back up and running with extended work outside of what they would normally cover. I am very appreciative.

T D

18:42 30 Jul 21

Great professional service from Kieran at Polar Bear Air Conditioning!!

julius dela cruz

18:48 29 Jul 21

good job simon! He’s fast and accurate!

Michelle Richie

02:05 29 Jul 21

Logan is awesome. He doesn’t stop working until he has fixed the problem (particularly complex ones that require more than one visit) and gives his personal attention (including cell phone number) so that you can contact him personally should problems persist. He even stays late to handle a problem and doesn’t charge for overtime where the call was later than expected to respond to. Service is simply second to none.

James Gilbert

16:10 28 Jul 21

Jerry at Polar Bear is a consummate professional. Friendly, knowledgeable and wouldn't rest till he resolved our AC issues. Brought in other, similarly skilled members of the PB team as required. Thank you Jerry and PB.

Karimah Suazo

15:46 28 Jul 21

dwayne mctavish

21:38 26 Jul 21

Mr Leeron and Rohan just worked with them for the first time I must say they did a fantastic job, very professional and easy to relate to.

Laura Friedman (KY)

19:18 23 Jul 21

Taz Madden

17:12 23 Jul 21

Rohan was great! Super quick and efficient. Highly recommend this guy! Got ac going so we can film

Justin Bee

00:52 22 Jul 21

Simon, Allan and Marcelo were excellent in diagnosing issues with the old unit, quoting on options and installing the new system. All were very knowledgeable, punctual and professional and a welcome change from my old provider. Glad I’ve made the switch. Thank you Polar Bear team!

Jerome Jerome

23:11 21 Jul 21

Rohan and Antwoine came in today and did a great job figuring out the problem with the chiller at Margarita Ville , after a long process of elimination they always had a smile and kind attitude. Great Job

Beverly Carter

20:16 21 Jul 21

Rohan is a very hard working person very Professional humble have good quality about his job on time very responsible and a very reliable person

Patrick Diaz

14:33 21 Jul 21

Kieran was professional. Kept appt schedule, did a quality service, and good review alerting me to any issues and condition of overall equipment at the end of the service. Well done!

Omar Willis

13:56 21 Jul 21

Ruan Muller

21:16 16 Jul 21

Tallulah Mansfield

18:59 14 Jul 21

Shocking experience today! Was told they had the part available twice before I paid the invoice, 1 hour after I left the office they called me to say the part was 'no longer'. After speaking to another company on island it was clear they never had the part in the first place...What a joke. Terrible customer service and will not think to use them again.

Brian Eden

17:30 13 Jul 21

Julian

21:17 07 Jul 21

Brett, Allan, Tony, Marcelo and the entire team at Polar Bear Air Conditioning have been absolutely fantastic. We have a complex Lennox AC system with numerous zones and Harmony zone control dampers and the team have gone above and beyond to make sure that our AC system runs perfectly. I would highly recommend Polar Bear AC.

McDougall Family

21:02 06 Jul 21

Rohan always goes the extra mile. He fitted an air purifier today that made a great difference instantly, thanks again for such great service.

Chinelle

20:16 06 Jul 21

Finley McDougall

19:29 06 Jul 21

Rohan made a real effort to be sympathetic of the pet and very easy to get along with.

Myrnet McInerney

03:04 05 Jul 21

We are extremely pleased with the service and professionalism of Polar Bear.The technicians were on time, very professional and the Service was 1st class.I would recommend Polar Bear as the 1st point of contact for any AC installation or repairs.We're enjoying having air conditioning again.Thank you Polar Bear😁

Patrick Patrick

02:42 05 Jul 21

Service technician Romaine always service my home’s a/c, and during a three day weekend he happened to be on call when my a/c went out. He arrived promptly and fixed it. He always comes through for me.

Sam Oakley

02:00 04 Jul 21

Have always been very impressed with Polar Bear. Excellent customer service —In all the years we’ve used them, never had any reason to complain. Great outfit! Ask for Kieron or Romaine!

Mark Wilder

16:48 03 Jul 21

Outstanding quarterly service by Team members Allexean and Leeron.

Robert Harris

22:39 02 Jul 21

Rohan D. went the extra mile today! New office building experiencing the usual "teething pains", Rohan spent 2-3 hours troubleshooting and balancing the system to ensure equal cooling to the myriad of office spaces! Well done!

Andrene Levy

23:24 01 Jul 21

John Marrs

00:24 30 Jun 21

Jairo Ebanks

19:36 29 Jun 21

Just received the first of the quarterly service for AC to one of my apartments. Kieran, the service technician called ahead of arriving and to see if there were still no conflicts with the time. When he arrived he was on time and very courteous and polite. He quickly got going with the service and got through it without any issues. I was very pleased with the service. Thank you Kieran!

Dale Hansen

18:27 29 Jun 21

Hello,I just wanted to say Kieran S. is an asset to your team and did a wonderful job.Thanks,Dale Hansen

Dale Williams

13:42 28 Jun 21

Kieran and Dimitri arrived on time and quickly diagnosed the problem with my air conditioning unit and I will certainly use them again for future repairs

Jillian Burley

18:39 24 Jun 21

Simon was friendly, professional, knowledgeable, clean, tidy and articulate whilst carrying out an annual A/C maintenance for us. Simon answered all questions in a timely manner and provided us with all pertinent and relevant information necessary. He is and excellent service technician for Polar Bear and would highly recommend both himself and the company when it comes to anything A/C related.

Orla Bennett

15:12 23 Jun 21

I would like to Thank the entire Polar Bear Administration for their prompt response starting with Mr. Chuck and including Brett and Tessa. I was able to place my request for an assessment, have a Consultant assigned, my system installed and quality checked, received my final invoice for payment all within 24 hours! Unprecedented customer service and organization on display with this team. From the first phone call I was impressed with the warmth and genuine love for the customer that radiated through and I felt l was in good hands. Turns out I really was in good hands and I could not be happier!! Special mention and shout out to Tony and Anthony that made it through the day without passing out in my extremely hot attic and who left me feeling like I took a trip to Alaska in quarantine! Thank you all so much. A billion stars!!!!!!!!!

Gieselle Hyde

14:07 23 Jun 21

I am very impressed and grateful to the team of Installers that came to install my new system. Tony and Anthony. Very professional and highly organized they not only provided me with cool clean air, they left my house cleaner and tidier than they found it. I will recommend Polar Bear Air Conditioning every time. Friendly, professional and efficient, I had my system installed and running within 24 hours. Five stars is too little for this team!!! Well done!

Jo Steven

14:03 23 Jun 21

Simon did a great job, working late to help clean / fix a unit that keeps leaking, he is very professional and explained everything well, giving different options.

Adam Cummins

17:36 22 Jun 21

Rohan was awesome, insightful, and very easy to work with. I will definitely be looking to Polar Bear for my future needs.

Marlene Bodden

19:58 19 Jun 21

Rohan did a thorough check on the AC units and identified the problem. He is such a pleasant young man and updated me on his progress. He solved the problem and my family will be so delighted that they will not have to contend with another night without the luxury of their air conditioning. Thank you Rohan. It was s pleasure having you attend to the problem do efficiently. God Bless

Maxine Drake

18:51 18 Jun 21

Nick Shemley

20:49 17 Jun 21

Chris Shannon

21:53 15 Jun 21

Mark Dixon

17:56 15 Jun 21

Ritesh Shetty

19:30 14 Jun 21

Simon came to my apartment for A/C servicing, he is an amazing professional and with excellent commitment and attitude towards work and with client. He understood some noise issue in the AC unit and able fix it quickly. He has an excellent behaviour as well. Great Job Simon!! Much appreciated!!!

Connie Godet

18:51 14 Jun 21

Glenroy Logan saved the day, or night in this case, last night when he came to our rescue after our ac stopped working. He quickly found the issue and resolved it. Thanks Logan for your rapid response to, and resolution of, this issue.

Jelani M

19:28 11 Jun 21

Excellent service from Roemaine.

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