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The Best Air Conditioning Company in the Cayman Islands

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22 Commercial Ave
George Town, Grand Cayman
Cayman Islands

Call Us: +1(345) 949-2526
Email Us: info@polarbear.ky

© 2021 Polar Bear Air Conditioning
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Google Rating

4.9

Based on 342 reviews

Polar Bear Air Conditioning

4.9

dwayne mctavish

21:38 26 Jul 21

Mr Leeron and Rohan just worked with them for the first time I must say they did a fantastic job, very professional and easy to relate to.

Laura Friedman (KY)

19:18 23 Jul 21

Taz Madden

17:12 23 Jul 21

Rohan was great! Super quick and efficient. Highly recommend this guy! Got ac going so we can film

Justin Bee

00:52 22 Jul 21

Simon, Allan and Marcelo were excellent in diagnosing issues with the old unit, quoting on options and installing the new system. All were very knowledgeable, punctual and professional and a welcome change from my old provider. Glad I’ve made the switch. Thank you Polar Bear team!

Jerome Jerome

23:11 21 Jul 21

Rohan and Antwoine came in today and did a great job figuring out the problem with the chiller at Margarita Ville , after a long process of elimination they always had a smile and kind attitude. Great Job

Beverly Carter

20:16 21 Jul 21

Rohan is a very hard working person very Professional humble have good quality about his job on time very responsible and a very reliable person

Patrick Diaz

14:33 21 Jul 21

Kieran was professional. Kept appt schedule, did a quality service, and good review alerting me to any issues and condition of overall equipment at the end of the service. Well done!

Omar Willis

13:56 21 Jul 21

Ruan Muller

21:16 16 Jul 21

Tallulah Mansfield

18:59 14 Jul 21

Shocking experience today! Was told they had the part available twice before I paid the invoice, 1 hour after I left the office they called me to say the part was 'no longer'. After speaking to another company on island it was clear they never had the part in the first place...What a joke. Terrible customer service and will not think to use them again.

Brian Eden

17:30 13 Jul 21

Taimoon Stewart

23:35 07 Jul 21

The work was carried out over 2 days supervised by very proficient personnel. We were provided with detailed options and quotations for each. Many questions were asked and answered to our satisfaction. Our air-con systems are now working and providing considerably better cooling than before. We were impressed with all persons involved in the work.

Julian

21:17 07 Jul 21

Brett, Allan, Tony, Marcelo and the entire team at Polar Bear Air Conditioning have been absolutely fantastic. We have a complex Lennox AC system with numerous zones and Harmony zone control dampers and the team have gone above and beyond to make sure that our AC system runs perfectly. I would highly recommend Polar Bear AC.

McDougall Family

21:02 06 Jul 21

Rohan always goes the extra mile. He fitted an air purifier today that made a great difference instantly, thanks again for such great service.

Chinelle

20:16 06 Jul 21

Brad Fisher

20:16 06 Jul 21

Finley McDougall

19:29 06 Jul 21

Rohan made a real effort to be sympathetic of the pet and very easy to get along with.

Myrnet McInerney

03:04 05 Jul 21

We are extremely pleased with the service and professionalism of Polar Bear.The technicians were on time, very professional and the Service was 1st class.I would recommend Polar Bear as the 1st point of contact for any AC installation or repairs.We're enjoying having air conditioning again.Thank you Polar Bear😁

Patrick Patrick

02:42 05 Jul 21

Service technician Romaine always service my home’s a/c, and during a three day weekend he happened to be on call when my a/c went out. He arrived promptly and fixed it. He always comes through for me.

Sam Oakley

02:00 04 Jul 21

Have always been very impressed with Polar Bear. Excellent customer service —In all the years we’ve used them, never had any reason to complain. Great outfit! Ask for Kieron or Romaine!

Mark Wilder

16:48 03 Jul 21

Outstanding quarterly service by Team members Allexean and Leeron.

Robert Harris

22:39 02 Jul 21

Rohan D. went the extra mile today! New office building experiencing the usual "teething pains", Rohan spent 2-3 hours troubleshooting and balancing the system to ensure equal cooling to the myriad of office spaces! Well done!

Andrene Levy

23:24 01 Jul 21

John Marrs

00:24 30 Jun 21

Jairo Ebanks

19:36 29 Jun 21

Just received the first of the quarterly service for AC to one of my apartments. Kieran, the service technician called ahead of arriving and to see if there were still no conflicts with the time. When he arrived he was on time and very courteous and polite. He quickly got going with the service and got through it without any issues. I was very pleased with the service. Thank you Kieran!

Dale Hansen

18:27 29 Jun 21

Hello,I just wanted to say Kieran S. is an asset to your team and did a wonderful job.Thanks,Dale Hansen

julius dela cruz

21:15 28 Jun 21

good job simon!

Dale Williams

13:42 28 Jun 21

Kieran and Dimitri arrived on time and quickly diagnosed the problem with my air conditioning unit and I will certainly use them again for future repairs

Jillian Burley

18:39 24 Jun 21

Simon was friendly, professional, knowledgeable, clean, tidy and articulate whilst carrying out an annual A/C maintenance for us. Simon answered all questions in a timely manner and provided us with all pertinent and relevant information necessary. He is and excellent service technician for Polar Bear and would highly recommend both himself and the company when it comes to anything A/C related.

Orla Bennett

15:12 23 Jun 21

I would like to Thank the entire Polar Bear Administration for their prompt response starting with Mr. Chuck and including Brett and Tessa. I was able to place my request for an assessment, have a Consultant assigned, my system installed and quality checked, received my final invoice for payment all within 24 hours! Unprecedented customer service and organization on display with this team. From the first phone call I was impressed with the warmth and genuine love for the customer that radiated through and I felt l was in good hands. Turns out I really was in good hands and I could not be happier!! Special mention and shout out to Tony and Anthony that made it through the day without passing out in my extremely hot attic and who left me feeling like I took a trip to Alaska in quarantine! Thank you all so much. A billion stars!!!!!!!!!

Gieselle Hyde

14:07 23 Jun 21

I am very impressed and grateful to the team of Installers that came to install my new system. Tony and Anthony. Very professional and highly organized they not only provided me with cool clean air, they left my house cleaner and tidier than they found it. I will recommend Polar Bear Air Conditioning every time. Friendly, professional and efficient, I had my system installed and running within 24 hours. Five stars is too little for this team!!! Well done!

Jo Steven

14:03 23 Jun 21

Simon did a great job, working late to help clean / fix a unit that keeps leaking, he is very professional and explained everything well, giving different options.

Mike Galvin

20:50 22 Jun 21

I recently had these guys install my new 2 ton AC condensor, and their service was great from start to finish including the price. Their technicians were friendly, and provided a clean and fast service. The sales manager was knowledgeable and helpful, and they followed up after the installation. Very impressed and would recommend this company to friends.

Adam Cummins

17:36 22 Jun 21

Rohan was awesome, insightful, and very easy to work with. I will definitely be looking to Polar Bear for my future needs.

Marlene Bodden

19:58 19 Jun 21

Rohan did a thorough check on the AC units and identified the problem. He is such a pleasant young man and updated me on his progress. He solved the problem and my family will be so delighted that they will not have to contend with another night without the luxury of their air conditioning. Thank you Rohan. It was s pleasure having you attend to the problem do efficiently. God Bless

Maxine Drake

18:51 18 Jun 21

Nick Shemley

20:49 17 Jun 21

Chris Shannon

21:53 15 Jun 21

Mark Dixon

17:56 15 Jun 21

Ritesh Shetty

19:30 14 Jun 21

Simon came to my apartment for A/C servicing, he is an amazing professional and with excellent commitment and attitude towards work and with client. He understood some noise issue in the AC unit and able fix it quickly. He has an excellent behaviour as well. Great Job Simon!! Much appreciated!!!

Connie Godet

18:51 14 Jun 21

Glenroy Logan saved the day, or night in this case, last night when he came to our rescue after our ac stopped working. He quickly found the issue and resolved it. Thanks Logan for your rapid response to, and resolution of, this issue.

Jelani M

19:28 11 Jun 21

Excellent service from Roemaine.

Nic S

21:50 10 Jun 21

Kieran Sterling was top notch - great service!

Marcos Tinoco

19:43 10 Jun 21

Lisa Clarke

17:46 10 Jun 21

Jodie McTaggart

02:48 10 Jun 21

Logan was great. He sourced a part we needed after hours so that he our AC was fixed before we went to bed. Thanks Logan!

Ian Taylor

18:09 08 Jun 21

(Update 080621)Ok. I can formally say that Allexean Customer Service brings a notch to the already outstanding Team at Polar Bear.Polite and Respectful to a degree that really needs to be commended for.Great company.(April 2021 Visit)We use Polar Bear on a Monthly Basis under the Maintenance Service Plan and are quite satisfied with them. Kudos to Tech. Kieran, all are great but he stands out in professionalism and promptness of service.

Aviva Fabricant

18:01 04 Jun 21

Mark Walley

16:01 04 Jun 21

Allexean was on time, very professional and friendly. It was a great experience.

Sean Dobson

20:54 02 Jun 21

Logan is a great tech and we are again very happy with the service we received from him and Polar Bear.

Rhett McCoy

16:26 31 May 21

Between Simon, Paul, Marcelo and Antoine, we could not have asked for a better experience. Each of them were prompt, professional and all around great. I'll be scheduling exclusively with Polar Bear from here on out.

vince mcelroy

02:38 31 May 21

Mr. Simon Watson went above and beyond in servicing the unit, getting it back up running. Took the time to explain everything he was doing and was super courteous and friendly. Very refreshing in this day and age.Thanks Simon.

Matt Barnett

18:29 28 May 21

Romain and Dimitri were very good, did what they needed to do in a very professional manner and were very polite. Would definitely recommend them!

Jen Walley

17:31 28 May 21

Very knowledgeable/professional technicians Rohan and Allexean! This is the only HVAC company on island I've experienced where the technicians actually take the time to explain the HVAC system, the maintenance routine, and answer questions in a way that makes sense to someone who has zero background knowledge. They are also always so friendly. No complaints

Big Dillzo

15:06 27 May 21

Kieran did a great job. Highly recommended professional service.. 👍

David YHWHson

21:30 26 May 21

All technicians are prompt to respond to issues and they are very knowledgeable. Rohan is the assigned tech for my office and we are very glad that we have him.

Casey Goff

14:43 26 May 21

Gareth Wilkinson

01:52 25 May 21

Yuni R

19:03 23 May 21

Another amazing service response by Logan!An excellent technician indeed! Thank you Logan 🙏🏼Logan provided excellent service and great tips on thermostat use!Thank you very much Logan, much appreciated!

Oneil Malcolm

01:00 21 May 21

Roemaine visited on May 19th and he was very professional in how he handles everything. He is very knowledgeable and took the time to explain what he was doing. I would definitely recommend Roemaine

Marlene “Nulife VIP Travels”

19:25 20 May 21

My experience with Polar Bear Air Conditioning has always been responsive reliable efficient and caring customer service. I recently had their technician Kieran visit to service my unit, he is pleasant, punctual, very knowledgeable and ensures he communicates clearly what is happening/being done along with recommendations to improve service. He is definitely a vital asset to this organization. His assistant Chantay was also polite keen and eager to learn.

Super review

23:31 19 May 21

Rohan was great, did two inspections for us and did a really thorough job of diagnosing AC problems for a new house we were looking at. Definitely use again.

Ebony Myles-Berry

20:24 19 May 21

I am very pleased with the service provided today by Gabre and Anton. Gabre and Anton worked diligently on the installation of a new ac unit in my home. Both gentlemen were very professional amd courteous. I really liked that they were so neat and cleaned up any bits of debris from the installation process. Both men took pride in how they performed their job. I was really impressed with the level of professionalism. I would highly recommend Polar Bear for your air conditioning needs.

Godly Woman 911

23:35 18 May 21

The young men were all very professional. I had to replace everything and the team walked me through all that is needed and my different options. Herman and Gabre worked diligently to ensure it was all done in one day; providing a great level of comfort for me. After hearing of other persons nightmare with AC providers I am thankful of the team at Polar Bear who offer excellent products and services.

Alisa Facey

22:49 16 May 21

Heat triggers my migraines, so with an AC temperature of 88⁰-89⁰F in May is a big deal for me: Simon W. a true professional understood the importance of getting my AC unit functional.He has a "will try" attitude, even when I was thinking "impossible," as the unit is an old one and another tech had visited earlier in the day.He worked diligently and tirelessly, neat and tidy with an eye for details; regardless how small.His rating is off the scale, as 5 stars are too low. I would recommend him everytime. Thank you Simon, your efforts were not in vain.

Michelle Richie

16:53 14 May 21

Victor Madorran

15:31 14 May 21

As usual, Rohan did a great job. Highly recommended professional service.. 👍

Zeathana Zeathana

22:03 13 May 21

Susan Wrede

20:27 13 May 21

Roemaine Thompson serviced our units today. He did a great job and gave us some excellent advice. I was really impressed. Thanks Roemaine!

Kaynesha Hurlston

16:51 08 May 21

Rohan is friendly and professional. He is very efficient and knowledgeable as he quickly determined the cause of my problems and didn’t hesitate to offer solutions. Definitely top notch experience and would definitely recommend Rohan. 10/10

dkgbarrett

21:25 07 May 21

Today I had the pleasure of meeting Herman, Tony and Alex. They are replacing both my AC units. The customer experience and the attention to detail inclusive of the initiative to suggest new ideas was mind blowing. Next to no service I have ever experienced in the Cayman Islands. Mr. Herman took the initiative after having difficulties finding my house because there were no house number to install house number on the premise. Really remarkable. I am recommending Polar Bear and this team of men to all my friends.

Lauren Nelson

17:32 07 May 21

Thank you Logan for excellent service as usual! Always available for questions and very helfpul.

Sophie Ebanks

17:01 05 May 21

Polar Bear came out to do the quarterly maintenance and found a leak in the bedroom AC unit. They were able to replace the unit the same day which allowed for a cool weekend! They were professional, knowledgeable and friendly which made the whole process fantastic! Thank you again Polar Bear.

Richard Gordon

21:22 29 Apr 21

Volodymyr Mavrych

21:18 29 Apr 21

Great service! Great experience!I needed an outdoor unit replacement and decided to contact Polar Bear Air Conditioner company. Started with very friendly online chat, next day got a call and email from Allan and Dwayne (an evaluating team), which visited me at the very same day and gave me 3 options to chose from. Tony (an installation technician) did the great job at the very next day I've paid the deposit. He installed exactly the unit I was looking for very professionally and strictly following all steps listed in their invoice. We are lucky to have such a company on the Island and I was very satisficed with the service they provided.Thank you!

Laurie Mernett

20:25 28 Apr 21

Gabre and Herman - speedy service, friendly and professional. Place was left cleaner than when they started. Thanks very much guys!

Kimberly Valliere

16:37 23 Apr 21

Richard Mcleod

03:09 22 Apr 21

Excellent maintenance service by Simon from Polar Bear today. He was professional, informative and thoughtful about our comfort. He worked quietly and made sure we were not disturbed.We are happy to support Rohan at Polar Bear because he has always been keen to assist us and to make sure we are totally satisfied. Thank you very much Rohan for your professionalism, kindness, and understanding. God bless, Richard and Vivia McLeodWe were very pleased by the efficient and helpful maintenance visit by Caroline D and Michael P today. They were friendly, helped set our thermostat and answered all our questions. Richard and Vivia McLeod

Fabio Sordinelli

20:32 21 Apr 21

Gay Frye

14:03 20 Apr 21

Simon and Brett are a wonderful asset to Polar Bear, very respectful and professional young men. Both are very knowledgeable and go the extra mile to ensure that the customer is getting value for money.There was another gentleman that came on Saturday, April 17th around 6:30pm and we never got his name but we would also like to send our thanks to him for taking the time to respond to our emergency and doing such a wonderful job for us.I would highly recommend these 3 young men.Gay and Mark Frye

Debbie Strassburg

21:17 19 Apr 21

Haroon Pandohie

21:31 13 Apr 21

Donna Beers

01:27 11 Apr 21

Jerry arrived right on time and got the AC working! He was pleasant and very professional. I was really pleased with Polar Bear’s prompt response to my AC problem.

Sean Ebanks

16:54 09 Apr 21

Polar Bear sent a technician immediately when I requested a diagnostic visit for a thermostat. Not only did they provide a comprehensive breakdown of their troubleshooting, they also gave me a list of items I had no idea I was missing to keep our unit healthy. The tech, Rohan, always treats us well. Would recommend strongly.

Stefania Iacchelli

01:39 09 Apr 21

Jesse Basdeo

17:46 07 Apr 21

Elite Auto

16:53 07 Apr 21

Gabre and Herman came quickly to replace the faulty unit. They were efficient and nice guys to deal with.

Niall McAuliffe

22:24 04 Apr 21

Rohan was responsive, friendly and performed over and above. We would recommend Rohan.

Jeff Cohen

23:54 01 Apr 21

Keiran did a prompt and professional diagnosis and repair on our central A/C system. It appeared the refrigerant charge was low, ice accumulated on the evaporator within the unit inside the home, resulting in water dripping onto the floor. We are very pleased with the skill and excellent service Keiran provided. Many thanks to him and to Polar Bear Air Conditioning.

Dami Adesegha

20:53 31 Mar 21

Had a great experience with Herman and Gabri installing my AC today. They were here on time, polite and courteous in all our interactions, and completed the work without any complications. We are thrilled with the service provided for the installation, and VERY happy to have our new, working AC!!

Tom Hartzell

16:36 31 Mar 21

Jason Lee

16:22 30 Mar 21

Kieran was professional and timely. Extremely helpful and knowledgeable. Very pleased with his service.

Jeff

20:12 24 Mar 21

The quality and knowledge of the service people makes their charges a good value. We have tried "cheaper" services in the past and paid for it in the long run with lesser quality and A/C lower quality performance.

Martha McLaughlin

18:21 24 Mar 21

Logan did an excellent job as usual with the maintenance.

Travis Scott

17:18 24 Mar 21

Kieran and Chantay were an amazing team. They’re professional, super knowledgeable and talented. Pun intended, they’re also super cool. Thanks for the great work you’ve done!

Fred Wood

20:38 19 Mar 21

Herman & Gabre Were the very professional installers for my new ductless air conditioner. I would recommend those installers to anyone using Polar Bear, They left the place in the clean condition of which it was found. Booties over their shoes and even a sock over the legs of the ladder in use. Thank you Polar Bear for my 3rd installation. Very happy with the service.

Luis Gaio

16:13 19 Mar 21

Allannah Scott

17:28 16 Mar 21

Glenna Dureau-Sargsyan

19:36 15 Mar 21

p jen

17:51 15 Mar 21

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