Polar Bear Invests in Your Comfort: The Benefits of NCI Training and What It Means for You

Polar Bear Air Conditioning technician measuring airflow in ducts in Grand Cayman home.

If there’s one thing we prioritize above all else at Polar Bear Air Conditioning, it’s your home comfort. Improving your quality of life through first-rate air conditioning services is what we’re all about—that’s why we are invested in continuous improvement. We seize every opportunity to develop and train our team on the latest tools and technology in the HVAC industry.

Recently, we provided advanced training for our entire team through National Comfort Institute (NCI). Take a look at this quick video where 2 of our Caymanian junior techs Anthony and Simon explain their experience and what it means for our dear customers.

What is the National Comfort Institute (NCI)

The National Comfort Institute (NCI) is a world-renowned organization that provides HVAC technicians with the tools needed to grow professionally, differentiate themselves, and prove value to their customers. They offer a variety of in-person and online HVAC technical training suitable for both entry-level and experienced service technicians.

This training program was on Residential HVAC System Performance & Air Balancing, a course that examines the importance of measuring BTU’s delivered from the AC unit into the conditioned space.

Understanding the role of airflow and how it affects system performance is necessary for all HVAC techs. This helps us correctly size your new unit during an air conditioning installation. It also helps us understand and diagnose symptoms of airflow issues (such as drain, fan, or overall performance problems) so we can provide you with a suitable solution and help increase your air conditioner’s efficiency.

What makes NCI training different from other programs, or even HVAC school, is the opportunity to earn unique certifications. The Residential HVAC System Performance & Air Balancing course, for example, offers a one-of-a-kind Residential System Performance Specialist certification for those who complete the training and pass the exam.

The Benefits of HVAC Training and Certification

When you’re looking to hire a service technician to perform an air conditioning repair or replacement, would you be more comfortable with someone whose work is backed by experience and certifications or someone who doesn’t have much, if any, to show for their HVAC career? We bet it’s the former—and for good reason!

You’re a smart homeowner, which means you only trust an investment as large and valuable as your HVAC equipment to knowledgeable technicians who won’t let you down. Working with expertly trained and certified individuals means you receive:

Higher quality work
Correct diagnosis and recommendations
Fast and efficient maintenance, repairs, or replacement
A job done right the first time
Peace of mind

NCI Training Increases Value for Our Customers—And We’re Excited to Show You

The Polar Bear team has proudly served Grand Cayman and surrounding areas in the Cayman Islands for almost 35 years! We are passionate about empowering our team to continue growing and developing their skills so that we may provide you with better services and products. In fact, we can’t wait to put our new skills from the NCI training to the test.

Sheena Bunton

1701528275

Great customer service from Octavia and her work partner, his name slipped me now. They arrived on time and explained all the work they did and even made suggestions to improve my air condition systems and vents going forward.Thank you.

K Woods

1699706179

Octavia and Billy were both professional and explained the situations as they continued forth. I would like to keep them on my repair and service team going forward.Kieran was thorough and followed up with the diagnosis and I am waiting for the quotes for equipment and install.

Jack B

1699569732

Even though Vic is new to Polar bear and Appliance doctors he showed his many skills and great level of knowledge about the complicated issues I have been facing with a commercial fridge and freezer.The problems were swiftly diagnosed and when new issues arised he quickly tackled them with professionalism and explained everything in a simple way that was easy to understand.Larry also joined and is an exceptionally knowledgeable and experienced, witty guy who was great to work with.Thanks so much for the help!

Scott Harrington

1698949759

Polar Bear did an entire system replacement in my home, everything from the consultation with Kieran through to the installation with Jerome, Fabian & Marcelo was handled professionally and they kept me updated daily with what they were doing.I was given some options to choose from and went with a new Bryant system with an Ecobee thermostat and am very happy with the new system and how efficient it is.Thank you Polar Bear for your great service!Scott

Marcia Laudert

1698326646

Everything was top-notch! Octavia and Billy were excellent in explaining and getting the job done. I couldn't have asked for anything more -I'm very happy with my first Polar Bear experience!

Diana Hernaez Moreno

1697595257

Leeron, the technician, was attentive and his work was clean and tidy. The installers, Tony and Natan, were great - very professional, diligent, polite and friendly. They went that extra mile to accommodate our personal circumstances. Kieran, the comfort technician, was very responsive and highly professional. His outstanding customer centered approach through the whole process ensured we were both informed and satisfied at all times. We would recommend Polar Bear to anyone considering a home installation or service maintenance.

Wendy Yeomans

1695998316

The technician, Romaine, was very professional, knowledgeable and friendly. The only downside was it took 2 days before they could come because they were so busy but when they did arrive, their work was extremely good.

Stephen Fairs-Hall

1694542710

I have just had a totally professional interaction with 5 of Polar Bear Air Conditioning Staff.They were Octavia, Billy, Dwayne, Genome, and Tony.Octavia and Billy are two of their Service Technicians, Dwayne is a Installation consultant ( I think) and Gerome and Tony are Installation Technicians. All of them were professional, courteous, and extremely knowledgeable!I am very pleased with the work they did.

Chris Krohn

1693066854

They need more technicians as I waited most of a day to have someone come and service my 2 ACs only to be told they wouldn't make it that day. They did reschedule to a Saturday morning and this time the tech was right on time and did a great job. He was very personable and showed me what was wrong and that it had been corrected. The tech deserves 5 stars but Polar Bear lost one for the wait.

CheChe Br

1692449962

Roemaine is a very pleasant and professional individual. He was proactive by calling ahead so that I could make arrangements to meet him for this emergency situation. He was punctual, upfront with the diagnosis and costs and explained my options. This made me feel like he was genuinely customer focused. Roemaine and his colleague resolved the issue promptly; big kudos to both of them.

Lynn Kelly

1691623916

My experience was a great one from start with the receptionist, she was very helpful which I greatly appreciated. Overall I was happy with the professional service provided, Pascale was great, arrived on time and took the time to explain everything. Keep up the good work and thank you very much.

Tonie Brown

1691278162

These guys did a fantastic job, from start to finish. First the team of two introduced themselves and gave an explanation of what work they were going to do.This was a job well done from the correct size unit for the room to a neat installation and oh they even cleaned up before they left. Thanks again Polar Bear for an excellent job.

Carol Peart

1690299525

I am so grateful to Polar Bear Air Conditioning. I was smelling a combination of stale cigarette smoke and a wet dog for approximately 2 weeks and then the A/C unit stopped working on a particularly hot Friday night. I called Polar Bear and Mr. Gilbert Smith came out and he would not leave until he got the A/C to start cooling. He gave me his phone number and asked me to call him if it stopped cooling. Mr. Dwayne Ashley called me on Saturday morning and answered all my questions and reassured me that the unit would be fixed ASAP. My initial appointment was set for Tuesday morning but Mr. Dwayne called me on Monday morning to say that there was a cancellation. I had taken my vehicle to be serviced and Mr. Dwayne came to me to get the key to open the apartment. When I returned to the apartment, I was surprised with how well the team had cleaned up. Don't get me wrong, I still swept and mopped the floors, but it looked like what I would regularly do at the end of the week. Mr. Dwayne came by on his way home to collect payment. At the end of the day, I checked all the boxes for Polar Bear and I would highly recommend them to anyone. As a matter of fact, I have already recommended them to two people. Well done Polar Bear and thanks a million.

Anitoaie Alexandra

1688765596

Romaine was amazing, very professional and responsive.He helped me out on a late friday afternoon and did not leave until my AC was up an running. Amazing, friendly service!The gentleman that he was training was also very professional.

Bibiana Butasova

1687993129

Tyrone and Travis are professional, knowledgeable, honest, hard working and very pleasant to deal with. They came to install new thermostat units in the house and spent time to make sure that everything was set up properly and working with no issues. I highly recommend the 'T&T' team to all new and existing customers at Polar Bear. Thank you again for amazing service! Bibi & Nina

veronika harabinova

1687539712

The team from Polar Bear Company came to replace our air conditioning unit, and they did an excellent job. From start to finish, their service was professional and efficient. The technicians arrived on time, well-prepared, and knowledgeable. They handled the installation with expertise, paying attention to detail and ensuring optimal functionality. Not only were they skilled, but they were also friendly and courteous, addressing my questions and concerns with clear explanations. Overall, the Polar Bear Company exceeded my expectations in terms of quality, efficiency, and customer service. I highly recommend their services to anyone in need of AC replacement or related work.

John Thistle

1684359152

I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.Here are some specific details about the work they did:They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.They installed new filters to help keep the air clean and free of allergens.They explained the operation of the new units to me and answered all of my questions.They cleaned up after themselves and left my home in good condition.I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.

Charles Mobley

1682903942

Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!

lisa jackson

1682024523

Tony and Jerome were such amazing technicians during my first service with Polar Bear AC! They were diligent and very hardworking while also being extremely careful and considerate with the home during an AC unit dismantlement and full new installation of a downstairs home AC unit. They were very clean and tidy as they worked with protective carpet through the house and cleaned up throughly when the job was done. They were an example of best kind of people who taking pride and care as they completed their work. They did such an excellent job, i couldn't recommend them enough for future jobs!!!!! thank you Tony and Jerome for a job well done.

Dana Parsons

1680201826

From booking the appointment, reminder notifications, calls prior to arrival, details of who to expect to the very staff who answer the calls, the service has remained exceptional. Value for money and the quality of work performed has always been at a high standard. Would certainly continue to use their services and recommend them.

jamaal anderson

1679694545

Professional, timely, flexible, great customer service.I wish to thank Polar bear for the excellent service provided for ac work at my apartment. I truly impressed with the attention to detail and quality of work. I would happily recommend them to potential clients.

Rebecca Paull

1677531303

Octavia is very professional and it's a pleasure to see her when she comes to work on our AC systems. Polar Bear is extremely responsive to emails and phone calls and they provide a great service.

1677086776

I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.

Gill Gordon

1674784710

Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍

Zichri M.

1672439261

Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!

Glenroy Miller

1671852461

Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.

Kyle Roberts

1671835857

Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.Will continue using polar bear for all my HVAC needs! 5*

Kayla Shibli

1664932191

My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.

Robert L White

1660564106

Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..I truly enjoyed meeting them. They both real assets to your Company!Rob

Omari Rankine

1657429111

I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service