Polar Bear Invests in Your Comfort: The Benefits of NCI Training and What It Means for You

Polar Bear Air Conditioning technician measuring airflow in ducts in Grand Cayman home.

If there’s one thing we prioritize above all else at Polar Bear Air Conditioning, it’s your home comfort. Improving your quality of life through first-rate air conditioning services is what we’re all about—that’s why we are invested in continuous improvement. We seize every opportunity to develop and train our team on the latest tools and technology in the HVAC industry.

Recently, we provided advanced training for our entire team through National Comfort Institute (NCI). Take a look at this quick video where 2 of our Caymanian junior techs Anthony and Simon explain their experience and what it means for our dear customers.

What is the National Comfort Institute (NCI)

The National Comfort Institute (NCI) is a world-renowned organization that provides HVAC technicians with the tools needed to grow professionally, differentiate themselves, and prove value to their customers. They offer a variety of in-person and online HVAC technical training suitable for both entry-level and experienced service technicians.

This training program was on Residential HVAC System Performance & Air Balancing, a course that examines the importance of measuring BTU’s delivered from the AC unit into the conditioned space.

Understanding the role of airflow and how it affects system performance is necessary for all HVAC techs. This helps us correctly size your new unit during an air conditioning installation. It also helps us understand and diagnose symptoms of airflow issues (such as drain, fan, or overall performance problems) so we can provide you with a suitable solution and help increase your air conditioner’s efficiency.

What makes NCI training different from other programs, or even HVAC school, is the opportunity to earn unique certifications. The Residential HVAC System Performance & Air Balancing course, for example, offers a one-of-a-kind Residential System Performance Specialist certification for those who complete the training and pass the exam.

The Benefits of HVAC Training and Certification

When you’re looking to hire a service technician to perform an air conditioning repair or replacement, would you be more comfortable with someone whose work is backed by experience and certifications or someone who doesn’t have much, if any, to show for their HVAC career? We bet it’s the former—and for good reason!

You’re a smart homeowner, which means you only trust an investment as large and valuable as your HVAC equipment to knowledgeable technicians who won’t let you down. Working with expertly trained and certified individuals means you receive:

Higher quality work
Correct diagnosis and recommendations
Fast and efficient maintenance, repairs, or replacement
A job done right the first time
Peace of mind

NCI Training Increases Value for Our Customers—And We’re Excited to Show You

The Polar Bear team has proudly served Grand Cayman and surrounding areas in the Cayman Islands for almost 35 years! We are passionate about empowering our team to continue growing and developing their skills so that we may provide you with better services and products. In fact, we can’t wait to put our new skills from the NCI training to the test.

John Thistle

21:32 17 May 23

I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.Here are some specific details about the work they did:They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.They installed new filters to help keep the air clean and free of allergens.They explained the operation of the new units to me and answered all of my questions.They cleaned up after themselves and left my home in good condition.I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.

Charles Mobley

01:19 01 May 23

Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!

17:26 22 Feb 23

I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.

Gill Gordon

01:58 27 Jan 23

Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍

Zichri M.

22:27 30 Dec 22

Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!

Glenroy Miller

03:27 24 Dec 22

Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.

Kyle Roberts

22:50 23 Dec 22

Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.Will continue using polar bear for all my HVAC needs! 5*

Kayla Shibli

01:09 05 Oct 22

My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.

Robert L White

11:48 15 Aug 22

Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..I truly enjoyed meeting them. They both real assets to your Company!Rob

Omari Rankine

04:58 10 Jul 22

I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service