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22 Commercial Ave
George Town, Grand Cayman
Cayman Islands

Call Us: +1(345) 949-2526
Email Us: info@polarbear.ky

© 2021 Polar Bear Air Conditioning
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Google Rating

4.9

Based on 276 reviews

Polar Bear Air Conditioning

4.9

Debbie Strassburg

21:17 19 Apr 21

Haroon Pandohie

21:31 13 Apr 21

Donna Beers

01:27 11 Apr 21

Jerry arrived right on time and got the AC working! He was pleasant and very professional. I was really pleased with Polar Bear’s prompt response to my AC problem.

Sean Ebanks

16:54 09 Apr 21

Polar Bear sent a technician immediately when I requested a diagnostic visit for a thermostat. Not only did they provide a comprehensive breakdown of their troubleshooting, they also gave me a list of items I had no idea I was missing to keep our unit healthy. The tech, Rohan, always treats us well. Would recommend strongly.

Stefania Iacchelli

01:39 09 Apr 21

Jesse Basdeo

17:46 07 Apr 21

Elite Auto

16:53 07 Apr 21

Gabre and Herman came quickly to replace the faulty unit. They were efficient and nice guys to deal with.

Taimoon Stewart

22:12 06 Apr 21

The work was carried out over 2 days supervised by very proficient personnel. We were provided with detailed options and quotations for each. Many questions were asked and answered to our satisfaction. Our air-con systems are now working and providing considerably better cooling than before. We were impressed with all persons involved in the work.

Niall McAuliffe

22:24 04 Apr 21

Rohan was responsive, friendly and performed over and above. We would recommend Rohan.

Jeff Cohen

23:54 01 Apr 21

Keiran did a prompt and professional diagnosis and repair on our central A/C system. It appeared the refrigerant charge was low, ice accumulated on the evaporator within the unit inside the home, resulting in water dripping onto the floor. We are very pleased with the skill and excellent service Keiran provided. Many thanks to him and to Polar Bear Air Conditioning.

Dami Adesegha

20:53 31 Mar 21

Had a great experience with Herman and Gabri installing my AC today. They were here on time, polite and courteous in all our interactions, and completed the work without any complications. We are thrilled with the service provided for the installation, and VERY happy to have our new, working AC!!

Tom Hartzell

16:36 31 Mar 21

Ian Taylor

14:54 31 Mar 21

We use Polar Bear on a Monthly Basis under the Maintenance Service Plan and are quite satisfied with them. Kudos to Tech. Kieran, all are great but he stands out in professionalism and promptness of service.

Jason Lee

16:22 30 Mar 21

Kieran was professional and timely. Extremely helpful and knowledgeable. Very pleased with his service.

Jeff

20:12 24 Mar 21

The quality and knowledge of the service people makes their charges a good value. We have tried "cheaper" services in the past and paid for it in the long run with lesser quality and A/C lower quality performance.

Martha McLaughlin

18:21 24 Mar 21

Logan did an excellent job as usual with the maintenance.

Travis Scott

17:18 24 Mar 21

Kieran and Chantay were an amazing team. They’re professional, super knowledgeable and talented. Pun intended, they’re also super cool. Thanks for the great work you’ve done!

Fred Wood

20:38 19 Mar 21

Herman & Gabre Were the very professional installers for my new ductless air conditioner. I would recommend those installers to anyone using Polar Bear, They left the place in the clean condition of which it was found. Booties over their shoes and even a sock over the legs of the ladder in use. Thank you Polar Bear for my 3rd installation. Very happy with the service.

Luis Gaio

16:13 19 Mar 21

Allannah Scott

17:28 16 Mar 21

Glenna Dureau-Sargsyan

19:36 15 Mar 21

p jen

17:51 15 Mar 21

Nancy DeFord

19:22 11 Mar 21

Jerry is great! PBAC always responds when I need them.

Monique Hather

17:25 11 Mar 21

Damien Vassell

15:01 10 Mar 21

Thank you Polar Bear, Kieran & Chante. Expected nothing less. Professional, knowledgeable, and straight.

Godly Woman 911

20:21 05 Mar 21

The young men were all very professional and did more than I usually see done. Very impressed with all of them.

Lauren Nelson

19:34 05 Mar 21

Thank you Logan for excellent service as usual! Always available for questions and very helfpul.

EmpressEbony Udo

01:42 04 Mar 21

The service tech was Javell Morgan.He’s so professional and extremely decent and friendly.He serviced all my appliances and as usual did a great job.

Joanne A

18:20 02 Mar 21

We recently had three new A/C systems installed by Polar Bear. From start to finish their service was above and beyond. Herman and Gabre installed the first system, then Anthony and Marcelo joined them to complete the work a day ahead of schedule. All four installers showed up on time, were polite and professional. A few days later Dwayne followed up to ensure everything was operating to our satisfaction. I highly recommend this company.

sandy dixon

22:58 01 Mar 21

Rohan was very thorough with the servicing of the AC. He listened to any concerns and waseager to help to resolve them. Thanks so much for your professionalism.

Michael McNamee

02:30 27 Feb 21

Installer Herman Gabre and his assistant came to my mother's house and installed a whole new system. I was told it would be up in two days. These two guys had the house partially cooling the same day to alleviate the heat and finished up the next day and left the area neat and clean. These guys did an AMAZING job. I was so satisfied that when I went to pay the balance I signed up for a year maintenance plan. Under promised and over delivered. Thank you guys!!!

Heather Lockington

01:35 26 Feb 21

Rohan and Leeon are very professional technicans. Rohan took the time to explain the issues I was having with the mold growing on the celings and he gave me a few reasons why this was happening and told me what I should do about it. Rohan is very thorough and even showed genuine concern for my parents having to live in the guest house and Breethe all the bacteria and dirt he showed me on the photos. They both did an exceptional job! I will be happy for him to come and do further work on my residence as he is very knowledgeable, very pleased he was chosen to come out along with Leeron who is extremly pleasant. Great job guys!

Jerome T

17:19 25 Feb 21

Professional, status updates throughout, on time and a great value to determine the health of an appliance. Thank you!

Sherene Vargas

16:42 25 Feb 21

Rohan and Leroy were amazingly helpful, informative and great to work with! Great customer service.

Scott Johnson

17:16 24 Feb 21

Mark Macfee

15:50 24 Feb 21

As usual Polar Bear ( turned up on time). Thanks Jerry for an efficient service.

Jaime Rogers

14:35 24 Feb 21

Polar Bear is hands down the best on island!Michael arrived bang on time, and was so thorough with the maintenance; explaining everything he had done to keep our units in tip-top-shape. It’s a breath of fresh air to have such wonderful customer service on island!Thank you guys!

Eden Hurlston

03:20 23 Feb 21

Simon was fantastic! He was on time, explained things before proceeding, was friendly, efficient and thorough.Great to see a young Caymanian as our tech and that he was well trained, confident and awesome at his job! The commitment to Training Caymanians is one main reason we switched to Polar Bear and the great service is consistent as always! Highly recommended!

Mark Riggleman

23:14 22 Feb 21

We want to thank Kieran at Polar Bear Air Conditioning for his kindness, efficiency and excellent service today. Great to have such good service and advice. We so appreciate it!

Tony Fischetti

18:51 22 Feb 21

Rohan Dudhnath was very professional and knowledgeable, excellent Canadian hire!

James Gilbert

15:04 22 Feb 21

Polite young lady who called to see if could come early. Then did so. Did a great job. Very pleasant.

obienick

00:04 20 Feb 21

Nicole Michele

13:38 19 Feb 21

From start to finish Rohan and LeeRon did an amazing job. Extremely efficient, friendly and kept me informed through everything. After the installation they even did courtesy calls two days in a row to make sure I was a satisfied customer. I Definitely recommend Polar Bear.

Kirk Foster

16:18 18 Feb 21

Erika Conolly

19:15 17 Feb 21

Frank Cona

05:28 17 Feb 21

Milissa W.

19:54 15 Feb 21

Roemaine Thompson arrived promptly and was very professional. He was extremely thorough, took his time diagnosing the system and was happy to answer all of our questions. He worked diligently and kept us informed of his progress throughout. We would definitely be recommending him to all our friends and family!

Kristen Thomson

16:53 15 Feb 21

Friendly and reliable. I feel confident using Polar Bear

Julius PUBLIC Aurelio

17:09 11 Feb 21

Rohan came out in the evening because we reported it after-hours. I'm pretty sure he came despite not being on-call that night. Rohan is very pleasant and was overall happy to come out and help.He explained a lot to me, did not mind my many (and probing questions). His solution planned did not work out because of part not being available on island, but he made it work. He explained very well that the fan motor would be loud, but pointed out it would be temporary (obviously, much better than not having any AC in the house).He was very professional, and knows his stuff. He was confident about his prognosis and his plan of action, which led me to be comfortable with what he was doing, because it was expensive.

Natasha Casebolt

02:00 11 Feb 21

Rob Jenkinson

17:55 10 Feb 21

Stephen Tomlinson

16:20 10 Feb 21

Pascale ALWAYS do an excelent job.Javel assisted him this time and he was very good.

Clare Meloy

18:37 09 Feb 21

Simon was very professional and a pleasure to deal with. He explained everything very clearly and listened carefully to the maintenance needs. He worked quietly and cleanly. I would definitely recommend him!

Nicole Pieper

16:31 09 Feb 21

Roemaine was so helpful and thorough! Our AC is running smoothly again (thank goodness for him) and all the filters are clean and new. Professional and friendly service. Thank you!

Victor Madorran

12:57 09 Feb 21

Gary Frost

21:25 05 Feb 21

Rohan was our AC tech this week and you could not ask for a better company representative. One time, polite with a get it done attitude. Rohan took time to make sure our guest were informed and the job was done right.Thanks

Jimmy Cheng

22:39 04 Feb 21

Exceptional service and attitude. Glenroy explained the issue and solutions in a very detailed and professional manner.

Julia Frazer

23:22 02 Feb 21

Simon arrived promptly and was very courteous, friendly and professional. He worked diligently and kept us informed of his progress throughout. He was happy to answer questions and help in any way he could.

Hugh Lockwood

16:17 02 Feb 21

Excellent service from and excellent technician Kieran!

Steve

17:27 29 Jan 21

Have used this company several times now. The first time, tech Simon was very professional and thorough in his servicing, also gave great feedback and suggestions on how to optimise the efficiency of my units.On the second visit, Marcello and Kamean from the installs team came and replaced some old mouldy ductwork for me. Also had Simon back for some needed electrical repairs to my aircon unit. They all did an amazing job, and were very polite and professional. I checked out the ductwork in the ceiling and it looks like very high quality workmanship! Thanks again guys! Highly recommend this company!

Stephen Pittman

17:48 28 Jan 21

Rohan provides expert, efficient service and I could not recommend anyone more highly

Lloyd Conolly

19:36 22 Jan 21

Polar Bear has truly professional employees. Today Gabre & Herman were friendly and mannerly, ensuring that they cleaned up after themselves. Traits which are clearly taught to their staff.

Kacey Mobley

17:04 22 Jan 21

The whole installation team were timely, friendly, professional and thorough! Thanks for great service!

Aleks Pausak

18:47 21 Jan 21

Fantastic service that was delivered on time and as discussed. First time working with Polar Bear but will certainly be using them again. Big thanks to Allan for co-ordinating the job and to Herman and Teco for putting in the extra time to get the job done. I highly recommend Polar Bear for your A/C needs here in Grand Cayman.

Christopher Olson

13:32 21 Jan 21

Alexandra Kavadas

01:35 20 Jan 21

Glenroy was very thorough in his services today. We were extremely pleased with his attention to detail and the time he took to make sure we were taken care of and things were not skipped over in an attempt to finish quickly and move on to his next appointment. It turns out our systems were in need of serious attention after thinking they just needed filter changing and duct cleanings. Thank you Glenroy for all of your hard work and care. You have helped us tremendously.

Cody P

22:29 19 Jan 21

I had Herman and "Tico" install a brand new compressor and air handler today. Very professional and courteous. Installation was carried out in a timely manner. Herman went above and beyond to ensure they cleaned up everything after the work was done and even left my stairwell cleaner than he found it. Dwayne, whom I assume is the supervisor, came to check that everything was installed properly, performing all the requisite tests to make sure everything is running as it's supposed to. He recommended more work be done with the ducts, but explained clearly why the work may be necessary for the proper functioning of the new system. I have had work done by Polar Bear and Appliance Doctors before, and I will continue to use their services in the future.

heidi bassett

17:32 19 Jan 21

Our experience was amazing and Rohan was super responsive and added a lot of value in his advice to order extra parts for the future. He made sure our AC was fixed properly and professionally. We were very impressed.

Jonathan Bodden

05:37 19 Jan 21

We would like to highly recommend Rohan, technician at Polar Bear. Rohan came out to us when we were experiencing some issues with our A/C system. He was friendly and empathetic and really took the time to answer all of our questions he was very determined to find out what the problem was.In addition, he was very knowledgeable about the system and the layout of the duct work.We would definitely have Rohan back out to work for us and would recommend him to others.

Nick Teasdale

02:59 14 Jan 21

Thanks guys for a thorough profesional service.

Cassandra Fish-Myles

19:19 13 Jan 21

Belinda Musonza

18:25 13 Jan 21

Logan is very knowledgeable and professional. He paid attention to detail and made sure I was happy with the job. I highly recommend him.

Shahara Bennett

18:45 12 Jan 21

Fastest service ever! Made inquiry and in one week my new AC is in, up and working perfectly!! The two gentlemen (didnt get their names) were diligent and worked real hard and even recommended a better place for my thermostat and moved it for me. So much better aesthetically (also for best results/operation of thermostat) One happy Mama and one happy household.Thanks Polar Bear Team!Shahara B.

Kurt Wysock

00:20 12 Jan 21

I would like to share my experience with Polar Bear. The company did a excellent job replacing the Complete AC unit in the condo complex during the lockdown. They bring experienced HVAC personnel and helped answer all of our questions. They handled everything end to end from order to installation.I would like to call out Rohan who always go out of his way to make sure he delivers the best service as possible. He always provides professional service and goes the extra mile to make sure your questions and issues are addressed. I appreciate his attention to detail no matter how simple or complex the situation.I highly recommend Polar for there quality service and experienced technicians.

Magda Deliivanov

15:30 09 Jan 21

Dwayne (at Polar Bear) service level is amazing. He knows his stuff, is very professional and extremely knowledgeable.- Kiril

Michelle Daykin

16:31 06 Jan 21

niki foster-carter

16:16 06 Jan 21

Rohan was very quick to respond to my needs concerning my ac units. Very knowledgable of job and efficient. Kudos to Rohan for a job well done. Promotion time for him. Lol

Stephen Blake

01:42 05 Jan 21

Appliance servicing

Julie Bain

16:00 31 Dec 20

Rohan, service technician went above and beyond today to find a mysterious leak in our A/C work. He was amazing at explaining what was happening in the AC system and rectified the issue with a smile.I highly recommend having polar bear and their friendly technicians if there is ever an issue with your AC. Fast efficient and overall my go to for A/C repair and maintenance.

Alpha Directors

14:55 29 Dec 20

Alexandra GC

14:49 24 Dec 20

In my experience so far Dwayne has been the most professional technician at Polar Bear Air Conditioning to this date . Courteous and skillful he is an asset to the company .

Tamarin Wilson

17:28 23 Dec 20

Kieran was extremely helpful, responsive and professional. We are due for a full AC upgrade and he provided a great explanation for why we are due for one, and was super courteous and provided excellent service and follow up!

Janelle Tibbetts

00:34 23 Dec 20

DELORESE EBANKS

20:25 19 Dec 20

Javell was the technician assigned to my job. He was very courteous and knowledgeable and carried out his duties in a timely and professional manner taking time to explain and deal with questions or any concerns we had. I particularly liked the fact that he was capable of dealing with two issues in one service trip out which I found very convenient. I am very pleased with the service provided by Javell and the related companies.Delorese Ebanks

D Martyn

14:57 18 Dec 20

Roemaine has once again provided a 5-star service. All his previous suggestions were invaluable as I was away over 6 months and the system performed well during without issues. Thank you Roemaine..

Jennifer Powell

14:06 15 Dec 20

Despite a few issues from the manufacturer, Polar Bear has always gone above and beyond to assist us with fantastic service. We've had a great experience with many of the service technicians but both Rohan and Kieran come to mind has stand-out people to work with. Very responsive and quick to provide preventative solutions regardless of the brand (and our extremely small and hot attic space!). Would recommend for great communication and honest advice - not to mention Rohan donating to Jasmine on client behalves this Christmas is the spirit we all need to end 2020!

G Cayman

13:03 15 Dec 20

Responded really quickly. Thorough examination of my unit.Made recomandations and sent quotes quickly.Great service frim the AC technician.

Lyle Kerr

17:56 14 Dec 20

Rohan and team do a great job for us keeping our AC operating. Thanks again guys.

Rosanne Carter

14:51 14 Dec 20

Rohan, was very professional, very friendly and took time to explain current situation regarding the AC unit. Very patient individual and excellent at his job! Thank you Rohan

Barbara Smith

16:25 11 Dec 20

Patrick Shaughness

22:21 10 Dec 20

Logan diagnosed an installation problem left behind by another installer. Found the problem and got the system running properly. Great job.

Darlene Bennett

14:05 10 Dec 20

Ormond Williams

02:03 10 Dec 20

Alexandra Adapa

20:24 09 Dec 20

Very professional, and always on time

Aviva Fabricant

16:32 09 Dec 20

Anderson Scott

04:00 09 Dec 20

Excellent service with the greatest of efficiency, very helpful and courteous. The Tech. Mr. Johann was extremely efficient with the greatest of professionalism, we are very happy with his performance.He is an excellent outstanding personal with an excellent working attitude which must be highly commended. I would be an absolute pleasure to recommend Appliance Doctors to anyone or any company

Saul Langlois

15:02 08 Dec 20

One of Cayman's best AC company by far in Cayman! Polite, On time, Experienced. A bit expensive but you definitely get what you pay for!From start to finish the team was very Professional. They diagnosed a leak in an aged system I had and replaced everything for us. Fixed many issues from the previous installation and made everything neat and tidy. Herman and Gabrie kept me in the loop every step of the way and were responsive and anticipated my needs. We had an issue with the ceiling and Polar bear jumped in and made sure that everything was repaired better than it was before.I would definitely recommend them for your next A/C installation or service.

Patrice Forbes

18:54 07 Dec 20

Heather Miller

19:20 06 Dec 20

Latira6066

17:50 05 Dec 20

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