In-House Marketing Manager - Polar Bear Air Conditioning | polarbear.ky
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In-House Marketing Manager

You’re the best and think outside the box? You want to join a team that appreciates you, where you can create your own opportunities?

 

Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in The Cayman Islands. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

 

What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s air conditioning and appliance needs.

 

The Big Task
You will help us grow the business by building brand awareness and generating customer calls.

 

Key Sub Tasks
· Become a market expert, know the customer needs and build brand strategies that communicate a compelling message to drive our vision.
· Uncover new market opportunities, media channels, products and partnerships.
· Develop annual marketing plan and production calendar to build a quality sales pipeline.
· Create marketing materials, demos, story pitches, messaging guidelines, press releases, Q&As, presentations and speeches.
· Develop and manage agency partners as they scale the marketing function.
· Ensure all marketing activities feel local and personal.
· Allocate budget, track results and refine accordingly.

 

Desired Skills and Experience
· Knowledge of all distribution channels, including traditional, digital and guerrilla marketing.
· Outstanding communication; able to articulate ideas clearly and enthusiastically.
· Engaging personality that blends well with a fast-paced, goal-driven environment.
· Highly motivated, flexible and great attitude on life.

 

What We Offer
Competitive salary that your experience and creativeness will determine.
All benefits under the Cayman Islands Labor Law.
New technology, including iPhone, iPad & access to integrated software.
A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Polar Bear & Appliance Doctors.

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Job Application

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    John Thistle
    John Thistle
    21:32 17 May 23
    I recently had my air conditioning unit installed by Polar Bear Air Conditioning in Cayman Kai. I was very pleased with the service I received. The workmen, Jerome, Tony, and Nathan, were all professional and courteous. They arrived on time and were dressed in their uniforms. They laid out carpeting where they would be walking inside the house to avoid leaving debris or making a mess. They worked clean and kept the space tidy. They were polite and provided me a good understanding of the work they completed as well as showed me all pieces of equipment. They emailed me a jpg image of each piece of equipment's information plate so that I could record it in my home management software, as requested.Here are some specific details about the work they did:They installed 3 new high-efficiency air conditioning units that are much more energy-efficient (26 SEER) than my old units.They cleaned and disinfected the air ducts, as well as replaced previously installed flex ducts with rigid duct work that is superior in efficiency and durability.They installed new filters to help keep the air clean and free of allergens.They explained the operation of the new units to me and answered all of my questions.They cleaned up after themselves and left my home in good condition.I would highly recommend Polar Bear Air Conditioning to anyone in need of air conditioning installation or service. They are a professional and reliable company that provides excellent customer service.
    Charles Mobley
    Charles Mobley
    01:19 01 May 23
    Our ac stopped working a few weeks ago and Polar Bear sent Roemaine and Tyrone to diagnose the problem. Roemaine and Tyrone very quickly identified the problem and communicated with me. It turns out the best option was replacing the condensing unit which Paul quoted within a matter of minutes and they had expert installation team (Tony and Jerome) complete late in the afternoon with short notice. I’m very happy with their work!
    TQ
    TQ
    17:26 22 Feb 23
    I have, over the years been trying to find a reliable, professional A/C maintenance and repair company. I have tried a few. That search is now over after using Polar Bear. Billy and Jerry were absolutely a pleasure to work with. Knowledgeable and professional from the initial diagnosis to the final repair. I highly recommend this company and the team that came to do work on my AC. Tim.
    Gill Gordon
    Gill Gordon
    01:58 27 Jan 23
    Polar Bear technicians are always very polite, friendly and professional in their service. Each of their technicians that we have dealt with have been great and they are always super responsive to getting someone out. Pictured are Antony and Billy who completed our recent service 👍
    Zichri M.
    Zichri M.
    22:27 30 Dec 22
    Great work. I received an email and also a call from the dispatcher that the tech would be calling me, and sure enough, the tech (Simon) called shortly after that to let me know he was on his way which was very much appreciated. The customer service from all of the team and updates was spot on, and Simon was very thorough and very knowledgeable. He was also very courteous and professional. I rate Polar Bear as the best company in town. Great work!
    Glenroy Miller
    Glenroy Miller
    03:27 24 Dec 22
    Tyrone is very knowledgeable and professional, he gave me a step by step update of what he was doing. He also gave advice on how best to protect not only the unit but my family. My wife and I are totally satisfied with the service.
    Kyle Roberts
    Kyle Roberts
    22:50 23 Dec 22
    Polar Bear's service and response was amazing! Nicole who answered my phone call and scheduled me was extremely friendly, accommodating and knowledgeable! The Technician assigned to me was Simon and he was also extremely friendly and very knowledgeable. Within a minute of looking at my system he knew what the errors and issues were! He was able to fix one of the two problems that day, and then came scheduled and came the following day to fix the remaining issue. He was perfectly on time and the courtesy call before arrival both times before arriving was a welcome touch as it made sure that I was ready.Will continue using polar bear for all my HVAC needs! 5*
    Kayla Shibli
    Kayla Shibli
    01:09 05 Oct 22
    My experience with Polar Bear has been awesome!!!! From the beginning, the office staff were so professional and kind, then receiving my AC quote, the gentleman has been very prompt in his response time—, the kind of employee that puts customer first and has such a nice and an approachable attitude, very patient in answering my questions and providing guidance as required by me- customer focus completely, then as if that wasn’t enough to convince me to move my AC maintenance and installation to Polar Bear; the technicians that attended to my AC installation provided such excellent service— what stood out was how they used a carpet that was placed on my floor to avoid making any mess on my floor and whatever mess they did make, the technician used their broom to remove it. I know this message is long but I really wanted to express my THANK YOU and appreciation for such excellent customer service that I’ve experienced by Polar Bear — you have won me as a customer!! THANK YOU! Keep up the excellent customer service!!! Looking forward to building a relationship with you as a new customer.
    Robert L White
    Robert L White
    11:48 15 Aug 22
    Olivia and Demitri very professional , competent and are delightful people! She came by and diagnosed some issues with our AC system . I am reviewing your estimate at this time..I truly enjoyed meeting them. They both real assets to your Company!Rob
    Omari Rankine
    Omari Rankine
    04:58 10 Jul 22
    I am very pleased with the service that was provided by Polar Bear. I had an issue where the ac was not working at one of my rental properties after hours on a weekend. Rohan came all the way out to East End at 10pm and worked on the issue to get the system back up and running. He was very thorough and explained the issue in detail, and the measures I needed to take to prevent it from reoccurring. Excellent customer service
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